Desktop Support Specialist
hace 2 meses
About the Role
Bill Gosling Outsourcing is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our end-users, ensuring the smooth operation of our systems and infrastructure.
Key Responsibilities
- Provide technical support and assistance to end-users, resolving hardware and software issues in a timely and efficient manner.
- Install, configure, and maintain computer systems, hardware, and software, ensuring alignment with business goals and objectives.
- Collaborate with the Helpdesk Support team to deploy workstations, portable devices, and other equipment, ensuring secure and efficient operations.
- Support IT Department with technology-related tasks, including data center and office cabling, to ensure seamless operations.
- Assist with team and operational training on various applications, enhancing processes to maximize technology efficiency.
- Monitor daily operations and identify opportunities for improvement, ensuring the highest level of service delivery.
Requirements
- High School Diploma or equivalent, with 2 years of tertiary education in a related field.
- Post-secondary education in a related IT field is preferred.
- Minimum six months of successful experience with the Company or equivalent IT-related experience outside of the Company.
- Previous experience working with IT systems in supporting Windows, Linux, or Mac environments for hardware and software.
What We Offer
- Performance Bonus and Annual Merit Increase.
- Birthday Day Off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid).
- Casual Dress Code.
- Free Counseling Sessions.
- Point-to-Point Transportation.
- Associacionsolidarista.
- Dental Benefit.
- SmartFit Partnership.
- Free Parking for all Employees.
- Free Coffee/Tea all day long.
- An amazing work culture where you can learn and grow.
- Opportunities for internal growth within the company.
- New site – beautiful new office setting with a view.
- Onsite Games Room with a rest and relaxation area.
About Us
Bill Gosling Outsourcing provides business solutions to our clients with various types of services, including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
Where are we located?
We are located in the beautiful C.C. El Cafetal in La Ribera de Belén, beside the Marriott.
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