Customer Support Technician

hace 4 semanas

San José, Costa Rica ClearSource A tiempo completo

Trade your job for a career at ClearSource

Have you always had a knack for taking things apart and putting them back together? Do you like the idea of helping people with their technical questions? Think of yourself as the key to helping people achieve their ultimate grilling experience. We at ClearSource, strive to find employees who put the customer first. After all, customer service is what we do, so we make sure our employees are the best at creating an exceptional customer services experience at every touchpoint.

Imagine yourself coming to work ready to help people get the most out of their high-end grills.

The Customer Support Technician is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Customer Support Technician, you will need to continually touch base with your Team Lead, and review the data of your Key Performance Indicators (KPI’s), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.

You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.

**Requirements**:

- B2+ or above, English Level.
- Technical Troubleshooting experience
- Customer service experience
- High school diploma
- Clean criminal record
- Ability to take the training on-site for 3 weeks
- Must have an Internet service, connected to a network cable, which guarantees:

- Download speed: 20Mbps
- Upload speed: 15Mbps
- Latency: 20Ms or less

**Benefits**
- $1,150 monthly salary
- 100% virtual Work from Home
- Vacation Leaves 15 days per year
- All computer equipment will be provided
- Private Medical Insurance with BMI:

- $50,000 Medical Insurance
- 1 person from the family (spouse or kids) can be added
- Medical consultations, primary care and medications at 100%.
- 100% medical care for accidents.
- Hospitalizations

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