Customer Support Technician
hace 5 meses
Trade your job for a career at ClearSource
Have you always had a knack for taking things apart and putting them back together? Do you like the idea of helping people with their technical questions? Think of yourself as the key to helping people achieve their ultimate grilling experience. We at ClearSource, strive to find employees who put the customer first. After all, customer service is what we do, so we make sure our employees are the best at creating an exceptional customer services experience at every touchpoint.
Imagine yourself coming to work ready to help people get the most out of their high-end grills.
The Customer Support Technician is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Customer Support Technician, you will need to continually touch base with your Team Lead, and review the data of your Key Performance Indicators (KPI’s), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.
**Requirements**:
- B2+ or above, English Level.
- Technical Troubleshooting experience
- Customer service experience
- High school diploma
- Clean criminal record
- Ability to take the training on-site for 3 weeks
- Must have an Internet service, connected to a network cable, which guarantees:
- Download speed: 20Mbps
- Upload speed: 15Mbps
- Latency: 20Ms or less
**Benefits**
- $1,150 monthly salary
- 100% virtual Work from Home
- Vacation Leaves 15 days per year
- All computer equipment will be provided
- Private Medical Insurance with BMI:
- $50,000 Medical Insurance
- 1 person from the family (spouse or kids) can be added
- Medical consultations, primary care and medications at 100%.
- 100% medical care for accidents.
- Hospitalizations
-
Technical Support Technician
hace 5 meses
San José, Costa Rica TD SYNNEX A tiempo completo**Overview**: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...
-
Desktop Support Technician
hace 4 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout the RoleBill Gosling Outsourcing is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to end-users within our business, ensuring the smooth operation of our systems and alignment with business goals.Key ResponsibilitiesAssist the Helpdesk Support team...
-
User Support Technician
hace 4 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAt Bill Gosling Outsourcing, we prioritize the professional growth of our team members. If you are seeking to join a dynamic organization with state-of-the-art facilities and a collaborative atmosphere, we encourage you to explore this opportunity. We are expanding and have exciting roles available – Join our team! Bill Gosling Outsourcing is...
-
Technical Support Technician
hace 5 meses
San José, Costa Rica TD SYNNEX A tiempo completo**Job Summary**: The Technical Support Technician is responsible for OEM equipment repair; this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance...
-
Desktop Support Technician
hace 5 meses
San Jose, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! We are still growing with new and exciting opportunities – Be a part of our team! Bill Gosling Outsourcing is currently looking for a...
-
Technical Support Technician- Linux
hace 4 meses
San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completoOverview: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...
-
L1 Operations Support Technician
hace 5 meses
San José, Costa Rica INTEL A tiempo completoTD ATA Central Automation Operations team is looking for an Operations Support Technician. This individual will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting, in a demanding and challenging production environment. In this position you will be providing...
-
End User Support Technician
hace 4 meses
San José, Costa Rica Equifax A tiempo completoEnd User Support Technician, you will provide higher-level technical support to customers through in-person interaction five days a week in the office. You will assess the nature of the system or service issues and resolve technical or sophisticated support problems through use of independent judgment and advanced problem-solving skills. Additionally, you...
-
Technical Support Technician Information Technology
hace 5 meses
San José, Costa Rica TD SYNNEX A tiempo completo**Overview**: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...
-
Technical Support Specialist
hace 6 días
San José, San José, Costa Rica Western Union A tiempo completoRole Summary:As a Technical Support Technician at Western Union, you will be responsible for providing exceptional support to employees worldwide, troubleshooting technical issues, and escalating complex problems to higher-level teams. Main Responsibilities:• Troubleshoot technical incidents and service requests using diagnostic techniques and...
-
Operations Support Specialist
hace 2 días
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleWe are seeking a skilled Operations Support Technician to join our TD ATA Central Automation Operations team. As an Operations Support Technician, you will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting.Main Responsibilities:Providing necessary...
-
Desktop Support Specialist
hace 1 mes
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob Title: Desktop Support TechnicianAbout the Role:We are seeking a highly skilled and motivated Desktop Support Technician to join our team at Bill Gosling Outsourcing. As a Desktop Support Technician, you will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of...
-
Quality Assurance Specialist, Ww Global Support
hace 5 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of quality assurance engineering experience - Experience in automation and manual testing Prime Video is changing the way people watch movies and TV shows. From one service, we're delivering versatility with numerous ways to watch hundreds of thousands of titles on the web, mobile devices, and hundreds of Internet-connected TVs, Blu-Ray players,...
-
Network Operations Center Technician I
hace 2 semanas
San José, San José, Costa Rica Syniverse A tiempo completoNetwork Operations Center Technician ISyniverse is a world leader in connecting the world. As a Network Operations Center Technician I, you will play a critical role in ensuring the performance and reliability of our global networks, products, and services.Key Responsibilities:Provide Level 1 trouble isolation and repair for all Syniverse Global Networks,...
-
Technical Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Nttdata A tiempo completo**Job Title:** Desktop Support TechnicianNTT DATA Services is a global leader in IT and business services, including cloud, data, and applications. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems...
-
Help Desk Technician
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Experian. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.Key ResponsibilitiesProvide technical support to clients via...
-
IT Support Technician
hace 4 meses
San José, Costa Rica MedBill A tiempo completoResponsible to the IT Services Manager, this contracting position will provide second-level technical support of technology with Medbill and her MSP client organizations. **Main Job Tasks and Responsibilities** - Shared responsibility for front-line helpdesk support. - Handle support escalations. - Assistance with remote computer deployments. - Perform...
-
Network Operations Center Technician I
hace 4 semanas
San José, San José, Costa Rica Syniverse A tiempo completoNetwork Operations Center Technician ISyniverse is a world-leading company that connects the world. We're looking for a skilled Network Operations Center Technician I to join our team.Key Responsibilities:Provide Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services.Work in a team environment and provide...
-
IT Support Specialist
hace 2 semanas
San José, San José, Costa Rica D-ploy A tiempo completoIT Onsite TechnicianD-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.We are seeking a skilled and experienced IT Onsite Technician to join our team. As a key member of our...
-
Network Operations Center Technician I
hace 1 mes
San José, San José, Costa Rica Syniverse A tiempo completoNetwork Operations Center Technician ISyniverse is a world leader in connectedness, and we're seeking a skilled Network Operations Center Technician I to join our team. As a key member of our NOC team, you'll be responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services.Key...