Support Technician

hace 3 días


San José, Costa Rica Johnson Controls A tiempo completo

Support Technician - WD30138662041

***
**Goal**

Provide customer support for the Navigator Platform for Application Engineering Division.

**Essential Functions**
- Perform online (TeamViewer) customer technical support as needed.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Aid in determining root cause and test solutions to field and customer reported problems for level 1 or level 2 cases.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Participate in and provide technical support on new product Alpha & Beta test sites.

**Qualifications**
**What we look for**:
**Required**
- Bachelors or Technical degree in Computer Science, Engineering, Information Technology or related field.
- 0-2 years of experience in a field / customer service support role, IT related support role or similar support position.
- Strong communication to present and explain complex technical issues.
- Excellent diagnostic and troubleshooting skills, problem solving, and an ability to learn quickly.
- Customer focused, exhibiting a strong desire to resolve issues to the customer’s satisfaction in a timely manner.
- Ability to prioritize and manage multiple tasks in a fast-paced support environment while serving a diverse group of internal and external customers.
- Technical support experience in building controls, IT or related industry.

**Preferred**
- Experience with Salesforce CRM platforms (CRM, Cloudcraze, etc)

**Job** Customer Support
**Primary Location**CR-San Jose-San Jose
**Organization** Bldg Technologies & Solutions



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