Strategic Program Lead for Community Trust Initiatives

hace 12 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

At Amazon Support Services Costa Rica Srl, we are committed to preserving the trust customers have in our stores. Our Community Trust team builds and operates systems that safeguard trust in Amazon content.

Key Responsibilities

As a Senior Program Manager, you will partner with cross-functional teams in engineering, data science, legal, and other groups to develop automated and manual detection systems and improve our process.

  • Lead ambiguous and undefined problems to resolution in constantly changing, multi-team-based environments.
  • Communicate effectively across multiple levels of organization, building trust and generating buy-in for the program vision both internally and with key external partners.
  • Define creative, high-quality, simple program roadmaps based on program strategy and vision.

Our environment is dynamic and highly ambiguous as we continuously work to stay one step ahead of those who use various and changing methods to manipulate ratings and reviews.

About the Team

The Community Trust team protects shoppers from untrustworthy content and contributors through machine-learned content filters, forensic relationship-detection systems, abusive behavior pattern detection, and investigator tools.

San Jose



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