Strategic Data Analyst for Risk Mitigation
hace 1 día
About the Microsoft Customer Experience & Success Organization
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization plays a pivotal role in shaping the company's end-to-end customer experience strategy. Our team is dedicated to delivering seamless support experiences that not only provide industry-leading products and services but also foster trust and confidence with our customers.
Within the Customer Service & Support Organization
The Customer Service & Support (CSS) organization within CE&S builds trust and confidence for every person and organization through delivering exceptional support experiences. We help customers and partners resolve issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Modern Life, Gaming and Customer Service Team Overview
The Modern Life, Gaming and Customer Service (MLGCS) team is a dynamic group of 350+ Microsoft employees and over 9,500+ Delivery Partners Advocates spanning 40 sites across the globe. This team provides service and support for all Microsoft consumer products and services, as well as commercial customer service support, customer protection, and fraud prevention.
As a Business Analytics Specialist on the CSS Fraud Prevention Team
You will be joining the CSS Fraud Prevention team whose mission is to reduce loss within the support organization and safeguard customers, assets, empowerment programs, and trust. Your key responsibility will be to lead the technical approach behind the audit program that identifies out-of-policy actions by support advocates where loss occurred.
Your Key Responsibilities
- Partner closely with Risk Managers to discover the underlying reasons driving loss within the support organization through close engagement and collaboration.
- Utilize Power BI and Azure offerings to administer the end-to-end development and maintenance of Targeted Audit Reports to locate out-of-policy actions, ensuring consistently high accuracy levels.
- Lead daily syncs to set priorities and ensure business needs are accurately interpreted to technical requirements, maintaining a 95% accuracy rate.
- Design and implement a program to automate all Targeted Audit Reports, helping achieve the future of auditing.
- BUILD relationships with engineering groups to advocate for new audit logs, tool features, and create associated engineering specs to support risk reduction through auditing.
Qualifications
We're looking for a skilled professional with:
- 5+ years of professional experience in fraud, compliance, risk management, or related industries.
- Proficiency in data analytics with experience using relational (SQL) databases.
Preferred Qualifications
While not required, candidates with the following qualifications will be given preference:
- Masters in Data Science, Computer Science, Information System, or other related fields.
- Experience in leading and managing large-scale projects.
- Knowledge of Machine Learning fundamentals.
- ETL process and experience in non-relational databases such as Cosmos.
- Experience in supervision of a managed contract.
Benefits and Perks
This role offers a competitive salary and benefits package, including opportunities for career growth and professional development. As a Microsoft employee, you'll be part of a diverse and inclusive community that values innovation, creativity, and teamwork. If you're passionate about using your skills to make a positive impact, we encourage you to apply.
-
Strategic Risk Analyst
hace 4 días
San José, San José, Costa Rica Western Union A tiempo completoCompany OverviewAt Western Union, we're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We believe when money moves, better things happen.About Our TeamWe're a team of over 8,000 people spanning 200 countries and...
-
Risk Management Director
hace 3 días
San José, San José, Costa Rica Habitat For Humanity A tiempo completoHabitat for Humanity International (HFHI) is a leading global nonprofit organization seeking an exceptional professional to fill the role of Risk Management Director. The successful candidate will serve as an advisory expert to senior leaders, management, and individual contributors across the global HFH network, including national organization CEOs and...
-
Data Risk Management Specialist
hace 1 día
San José, San José, Costa Rica Infutor A tiempo completoWe help organizations navigate complex data environments and minimize risks.Our team of experts uses advanced analytics to identify potential threats and develop strategic solutions.Data Risk Management Role:We are seeking a skilled Data Risk Management Specialist to join our team. The ideal candidate will have experience in managing risk, analyzing complex...
-
Strategic Data Analyst for Screening Services
hace 5 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Data Analyst to join our Screening Services team at Amzn Support Srvcs Costa Rica.Key ResponsibilitiesDevelop and maintain data collection processes, ensuring high-quality data management systems and integrity.Analyze complex data sets using SQL to design and deliver high-quality dashboards and reports...
-
Risk Management Strategist
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary:">We are seeking a highly skilled Risk Intelligence Analyst to join our team at Amazon Support Services Costa Rica Srl. In this role, you will conduct in-depth risk analysis and develop innovative strategies to mitigate potential threats.">About the Role:">The ideal candidate will have 3-5 years of experience in conducting intelligence analysis...
-
Strategic Risk and Compliance Manager
hace 2 días
San José, San José, Costa Rica Intel A tiempo completoAt Intel, our Corporate Services team plays a vital role in enabling the success of our employees and organization as a whole. As a Strategic Risk and Compliance Manager in Costa Rica, you will be responsible for providing leadership in enabling the risk management systems of the organization.This involves conducting risk assessments with a focus on ethics...
-
Data Risk Protection Specialist
hace 7 días
San José, San José, Costa Rica Equifax A tiempo completoFraud Monitoring Analyst-EntryJob Title: Data Risk Protection SpecialistAbout Equifax:We are a leading data analytics and technology company that helps businesses and governments make informed decisions. Our mission is to help people power their possible and achieve their true potential.Job Description:We are seeking an experienced Fraud Monitoring...
-
San José, San José, Costa Rica At-Risk International A tiempo completoAbout the Role:We are seeking a highly skilled Strategic Workplace Violence Prevention and Investigation Specialist to join our team at At-Risk International. This is a unique opportunity for an experienced professional to make a meaningful impact in preventing and investigating workplace violence incidents.About Us:At-RISK International is a leading...
-
Strategic Data Insights Specialist
hace 7 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Data Insights Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our organization, you will play a crucial role in driving business growth and improvement through data-driven insights.Key ResponsibilitiesAnalyze and extract relevant information from large amounts...
-
Strategic Risk Management Specialist
hace 5 días
San José, San José, Costa Rica Intel A tiempo completo**Job Summary:**The Americas Risk and Controls Analyst plays a pivotal role in assessing risk and driving process improvements to mitigate the largest risks across Intel's Americas region.**Key Responsibilities:Partner with various stakeholders to identify risks (both existing and new), quantify their potential impact, and implement controls to respond to...
-
San José, San José, Costa Rica Acuity Knowledge Partners A tiempo completoOverviewAt Acuity Knowledge Partners, we seek a skilled Strategic Market Analyst to support our client investment decisions. This role involves conducting research on global industries and markets to identify key trends and insights.Salary and BenefitsWe offer a competitive salary of $80,000 - $120,000 per annum, commensurate with experience. In addition to...
-
Financial Analyst
hace 3 días
San José, San José, Costa Rica World Fuel Services A tiempo completoAbout the RoleWe are seeking a highly skilled Financial Analyst - Credit Risk Specialist to join our team at World Fuel Services. As a key member of our credit risk assessment team, you will play a critical role in evaluating customer financial data and making recommendations on credit limits and security.
-
Senior Strategic Operations Lead
hace 4 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob Summary: We are seeking a highly skilled Senior Strategic Operations Lead to join our team at Amazon Support Services Costa Rica Srl - B20. This is a challenging role that requires strong program management skills, strategic thinking, and effective communication. The ideal candidate will have experience managing large-scale programs, coordinating with...
-
Senior Financial Risk Analyst
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Financial Risk Analyst to join our team at Amzn Support Srvcs Costa Rica. As a key member of our Vendor Investigation Team, you will play a critical role in ensuring the integrity of our procurement processes and identifying potential risks.Key ResponsibilitiesConduct thorough investigations into vendor...
-
Strategic Leadership Director
hace 5 horas
San José, San José, Costa Rica Habitat For Humanity A tiempo completoCompany Overview">Habitat for Humanity International is a nonprofit, Christian organization that seeks to put God's love into action by bringing people together to build homes, communities and hope.">Job Description">We are seeking an experienced Strategic Leadership Director to join our team in the Latin America and Caribbean (LAC) region. The successful...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout UsAmzn Support Srvcs Costa Rica is committed to making Amazon the safest and most trusted place on Earth by protecting our customers and deterring ill-intentioned activities. We achieve this through technology and process improvements, managing risk across multiple geographies and markets with diverse buyer sets.Job SummaryWe are seeking an experienced...
-
Global Safety Specialist
hace 6 días
San José, San José, Costa Rica Intel A tiempo completoAt Intel, we are pushing the boundaries of innovation to create technologies that shape the future. Our Environmental, Health and Safety (EHS) function plays a vital role in ensuring a safe working environment for our employees, customers, and partners.Job Description:This position is part of our EHS team, responsible for recognizing, evaluating, and...
-
Business Process Analyst
hace 1 día
San José, San José, Costa Rica Ntt Data A tiempo completoWe are seeking a Business Process Analyst to join our team in Escazu, San Jose, Costa Rica. Estimated salary: $65,000 - $85,000 per year.**Job Description**The successful candidate will work on assignments where independent judgment is required in resolving problems and making recommendations. Responsibilities include:Determining research methods,...
-
Data Governance Operations Professional
hace 2 días
San José, San José, Costa Rica Western Union A tiempo completoKey ResponsibilitiesWe are seeking a highly skilled Data Governance Operations Analyst to join our Data Engineering and Architecture team.The ideal candidate will have a strong understanding of data governance principles, including BCBS239 regulation, and experience in implementing data governance at an enterprise level.This role will involve working closely...
-
Strategic Procurement Data Manager
hace 3 días
San José, San José, Costa Rica Wns Denali A tiempo completoAbout WNS DenaliWNS Denali is a global leader in Business Process Management (BPM). We deliver business value to 400+ clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer...