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Risk Prevention Specialist: Strategic Fraud Investigations Lead
hace 2 semanas
About Us
Amzn Support Srvcs Costa Rica is committed to making Amazon the safest and most trusted place on Earth by protecting our customers and deterring ill-intentioned activities. We achieve this through technology and process improvements, managing risk across multiple geographies and markets with diverse buyer sets.
Job Summary
We are seeking an experienced Risk Prevention Specialist: Strategic Fraud Investigations Lead to join our Buyer Risk department. As a key member of our team, you will lead complex investigations of fraud activity, driving initiatives and programs to solve new and emerging fraud threats to Amazon. You will be at the forefront of keeping abreast of trends and fraud issues impacting our customers.
Main Responsibilities
This role involves leading a team of escalation specialists who conduct thorough investigations of fraud activity. Your primary responsibilities include:
- Providing leadership and administrative support to the team, focusing on people development and meeting decision quality targets.
- Leveraging your analytical and data skills to dive deep into various fraud activities, helping our customers and working with stakeholders to identify trends and provide recommendations to prevent future issues.
- Participating in strategic planning and project road mapping activities for the team, providing insights into opportunities to improve processes, policies, and technologies across multiple BRP sites.
- Ensuring customer satisfaction throughout the escalation process by establishing correct expectations, enforcing relief, and providing effective communication.
Requirements
To succeed in this role, you must possess:
- Bachelor's degree in an analytical or technical field.
- Demonstrated problem-solving, analytical, and team management skills.
- Proven ability to work independently and handle high levels of ambiguity.
- Advanced working knowledge of MS Excel and Word.
- Presentation skills regarding complex and sensitive customer issues, with the ability to query, analyze, and draw reasonable conclusions from large data sets.
- Verbal and written communication skills, including negotiation abilities with internal and external stakeholders.
- Track record of driving change and innovation, with a thinking-out-of-the-box outlook.
- Ability to adapt and be flexible in responding to tight deadlines and workflow fluctuations.
- Experience leading a team.
What We Offer
As a Risk Prevention Specialist: Strategic Fraud Investigations Lead, you will have the opportunity to make a significant impact on Amazon's safety and trustworthiness. You will be part of a dynamic team that is dedicated to protecting our customers and preventing fraud. We offer a challenging and rewarding work environment, with opportunities for growth and development.
