Strategic Program Developer
hace 16 horas
A little about us. At Splunk, we're dedicated to helping organizations achieve enterprise resilience through our Unified Security and Observability Platform.
We're a company that values diversity, equity, and inclusion, and we're proud to be an equal employment opportunity employer.
As a strategic program developer, you will play a crucial role in conceiving, developing, and implementing new programs and improving the quality of existing offerings and processes to support the Customer Success organization's strategic goals.
Key Responsibilities:
- Conceive, develop, and implement new programs to enhance the Customer Success organization's strategic goals
- Query Salesforce and analyze data to identify trends and report metrics
- Understand how a professional services organization works and offer ideas to develop new methodologies in support of our operating model
- Establish clear expectations for project tasks and manage stakeholder expectations
- Champion and manage multiple critical initiatives, collaborate with team members, maintain attention to quality and detail
- Represent and advocate for the organization in cross-functional initiatives and discussions
Requirements:
- 5-8 years proven experience in project and program management, supporting or delivering for a professional services organization
- Certified Scrum Master with experience working with JIRA
- Proven ability to manage expectations and duties beyond basic project or program management
- Understanding of customer life cycle, customer expectations, and internal resource management
- Project/program management certification, systems engineering, customer success management, or ITIL certification a plus
- Solid understanding of continuous process improvement and change management principles
- Ability to self-direct and identify and implement tasks and initiatives with minimal managerial oversight
At Splunk, we're committed to creating an inclusive environment where our employees feel valued, empowered, and supported. We consider qualified applicants with criminal histories, consistent with legal requirements.
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