Program Manager, Risk Prevention Specialist
hace 4 días
Job Summary
We are seeking a seasoned Program Manager to join our Buyer Risk Prevention team in Costa Rica. As a key member of our team, you will be responsible for leading the development and execution of tactical and strategic plans to prevent fraudulent activity among hundreds of millions of eCommerce transactions.
About the Role
This is an exciting opportunity to work in a fast-paced, dynamic environment where you will have the chance to solve complex problems, deliver innovative solutions, and make a significant impact on our business.
Responsibilities
- Define and execute tactical and strategic plans towards achieving program vision and goals through efficient program management & stakeholder management
- Work with program, operations, and engineering / product management teams to understand program requirements and jointly develop a solution which solves a larger business problem
- Serve as leader and point of contact for escalated contact resolution for complex problems
- Develop BRP country goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals
- Continuously perform data based analysis to identify issues and report key insights, subsequently building data backed business cases
- Active participation in hiring and building the team & raising the bar in hiring process
- Develop and maintain key relationships with internal stakeholders locally and around the world
Requirements
- Masters degree in Business, Engineering or related field
- 5+ years of experience in related positions
- Demonstrated success leading project delivery for large, cross-functional programs
- Demonstrated record of partnering with and influencing cross-functional teams
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Excellent written and verbal communication skills
- Experience using data to illustrate business conclusions
- Desire to work in a fast-paced, highly ambiguous entrepreneurial culture
- Exceeds Amazon's leadership principles requirements for this role
- Exceeds Amazon's functional/technical depth and complexity for this role
What We Offer
- A competitive salary of $85,000 - $110,000 per year, depending on experience
- A dynamic and challenging work environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
About Amzn Support Srvcs Costa Rica
We are a global leader in e-commerce, committed to providing a safe and trustworthy shopping experience for our customers. Our team in Costa Rica plays a critical role in supporting our business operations, and we are looking for talented individuals who share our passion for innovation and customer satisfaction.
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