Learning Program Developer

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Amzn Support Srvcs Costa Rica

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We are a team dedicated to creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, and selling partners from fraud, counterfeit, and abuse. Our goal is to empower and provide world-class support to our millions of selling partners.

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Our Team

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We value individual expression, respect different opinions, and work together to create a culture where each of us can contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

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The Role

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This role will focus on building next-generation learning programs for Amazon's Selling Partner Support Associates. These associates serve the selling partners who provide a significant portion of Amazon's amazing product selection.

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Responsibilities

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  • Design and develop bar-raising learning associate-facing programs using ADDIE and AGILE methodologies.">
  • Build elearning, instructor-led classroom, and virtual classroom programs, performance assessments, surveys, and self-directed learning programs.">
  • Partner with operations and program leaders to align our learning programs with expected business outcomes.">
  • Optimize the use of learning technologies that help us scale.">
  • Evaluate data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Associate Learning Experience.">
  • Lead efforts to drive continuous performance improvement from those insights.">
  • Communicate progress and opportunities through daily huddles and weekly, monthly, and quarterly business reviews.">
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Preferred Qualifications

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  • Experience in operations or call center leadership.">
  • Certified Performance and Learning Professional (CPLP) or similar industry certification.">
  • Master's Degree in related field.">
  • Experience with Six Sigma tools and Lean techniques.">
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Working at Amzn Support Srvcs Costa Rica

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We strive to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by accurate and efficient support and solutions we provide them.

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Join our team if you have a passion for learning and development, and want to be part of a dynamic organization that is committed to excellence.



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