Training Program Developer

hace 2 semanas


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

About Us

At Bill Gosling Outsourcing, we prioritize career development and foster a collaborative team environment. Our state-of-the-art facilities make us an attractive choice for those seeking a modern workplace.

We are currently looking for a skilled Facilitator to join our team.

Job Summary

The successful candidate will design, develop, and deliver engaging training programs that enhance the learning experience for new hires. This role requires strong facilitation skills, expertise in adult education, and the ability to create effective training materials.

Key Responsibilities

  • Create comprehensive presentation and training materials, including design, layout, and content development, for in-person, remote, and Computer-Based Training modules.
  • Facilitate classroom training sessions with new hires, ensuring a welcoming and supportive environment.
  • Collaborate with Subject Matter Experts, Management, and other stakeholders to develop training objectives, materials, and content.
  • Analyze data to evaluate training effectiveness and provide feedback on trainee performance.
  • Train new staff on relevant government regulations and company strategies, systems, policies, procedures, and practices.
  • Develop and implement new training methodologies, procedures, and materials.
  • Recommend deployment of new staff during the training process.
  • Conduct random audits on client portfolios and recorded calls, reviewing results with senior management.

Requirements

  • Certificate in adult education or equivalent experience.
  • College Diploma or University Degree in a related field (an asset).
  • Minimum 6 months facilitation experience, plus 2 years successful management experience in a training function, or equivalent experience at Bill Gosling or elsewhere.
  • Demonstrated experience in Leadership, innovation, and understanding of adult learning principles and technology (preferred but not required).

Compensation Package

The estimated annual salary for this position is $60,000-$80,000, depending on location and experience.



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