Strategic Quality Leader

hace 22 horas


San José, San José, Costa Rica Ynv Group A tiempo completo

Overview

We are seeking an analytical and organized Strategic Quality Leader to join our team. This individual will serve as a business leader across regional and global locations, responsible for the development and maintenance of the quality system, processes, and overall service quality auditing.

This role is also responsible for continuous improvement of the customer experience, operational excellence, and efficiency. As part of the quality leadership team, you will report to the Global Quality Lead and work collaboratively with operations leaders to ensure compliance and improved alignment with our organizational quality standards.

Key Responsibilities

  • Design and implement a global quality management system
  • Develop quality processes in support of Customer Experience and Operational Excellence
  • Proactively identify customer impacting, process compliance or operational deficiency issues through analytics and implement preventive actions
  • Serve as a strategic quality business partner between regional and global business functions
  • Develop and support Quality Assurance and Continuous improvement strategies for the aligned business and at company level
  • Lead implementation of organization projects and processes to ensure overall quality is continuously improving

Qualifications

We are looking for individuals with a proven record of relevant experience in Continuous Improvement, Change Management, Process Improvement. Black Belt, Lean Six Sigma, Kaizen certification is a plus. Project Leadership/Program Management Experience, PMP certification is also a plus.

A minimum of 1-year experience in customer support and/or vendor management, Training or experience as quality auditor, Background in advance analytics, data transformation/visualization are required.

Typically, a Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 3 years related experience or a Master's degree and a minimum of 2 years of experience are necessary.


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