Strategic Program Manager for Fraud Prevention
hace 1 día
Overview
">Amzn Support Srvcs Costa Rica is a leading company in the industry, dedicated to making Amazon the safest place to transact online.
">Job Summary
">We are seeking an experienced Senior Program Manager to lead cross-functional teams and drive key initiatives that enhance customer experience and minimize risk. As a key member of our Buyer Risk Preventions (BRP) team, you will own fraud protection and customer experience programs for one or more payment products, stores, or businesses.
">Responsibilities
">As a Senior Program Manager, you will be responsible for:
">- ">
- Stakeholder Management: Understanding business partner core strategies, identifying potential fraud and misuse risks, developing and implementing solutions to improve customer experience, and aligning BRP teams and investments to achieve growth and goals.">
- Project Management: Leading projects for cross-functional teams focused on delivering new features, services, products, or systems.">
- Assessing and managing risks, measuring and reporting on progress, anticipating and resolving bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs with technical constraints.">
- Developing and/or influencing new ideas/approaches, establishing procedures, plans, and practices that promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments.">
- Ensuring effective controls are developed and maintained across the organization, taking corrective action as necessary, driving and facilitating moderately complex projects, focusing on results, and measuring attainment of outcomes.">
- Partnership with global process owners, site leaders, operation managers to identify, define, and execute process improvement projects, building and documenting Standard Operating Procedures (SOPs) specific to investigation and quality assurance processes, and deploying them globally.">
Requirements
">To succeed in this role, you will need:
">- ">
- 8+ years of program or project management experience, including managing stakeholders in cross-functional project experiences.">
- A Bachelor's degree and demonstrated knowledge of Program Management lifecycle and skilled at project management tools.">
- Experience working cross-functionally with tech and non-tech teams, owning program strategy, end-to-end delivery, and communicating results to senior leadership.">
- Demonstrated ability to develop and implement solutions to improve customer experience, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints.">
What We Offer
">At Amzn Support Srvcs Costa Rica, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
">How to Apply
">If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application.
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