Fraud and Abuse Prevention Solutions Expert

hace 7 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica seeks a talented Fraud and Abuse Prevention Solutions Expert to join the Customer Trust & Partner Support (CTPS) team.

As a key member of the Selling Partner Trust, Abuse, Risk and Reviews (STAR) team, you will play a crucial role in maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store.

We are looking for a seasoned professional with experience in data transformation through SQL and Excel, as well as proficiency with data visualization tools such as Tableau, QuickSight, MicroStrategy, etc. You should have experience working with large-scale, complex datasets and possess strong verbal and written communication skills.

About the Role
  • Identify and track initiatives that improve the customer experience
  • Conduct analysis to isolate issues based on changing business priorities
  • Interact with stakeholder teams to define data solutions and establish standard processes
  • Work with science and engineering teams to track ongoing issues
  • Build data processes to track the team's overall efficiency

The ideal candidate will have a Master's degree and familiarity with Redshift, Hadoop, etc. They should also have demonstrated strength in data modeling, ETL, and Data warehousing, as well as proficiency with at least one statistical software package, e.g., R, SPSS, etc.


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