Business Fraud Specialist

hace 7 horas


San José, San José, Costa Rica Trevipay A tiempo completo

At TreviPay, we empower businesses to thrive by streamlining B2B payments through innovative technology and expert services. Our goal is to enhance the customer experience and free up funding for growth.

We facilitate transactions in 18 currencies for customers in over 27 countries. Our payment and credit management solutions cater to B2B companies worldwide, paving the way for omni-channel B2B payments by extending terms, handling invoicing, and managing collections.

We prioritize our clients' satisfaction by taking care of their customers. In a supportive and collaborative environment, TreviPay employees are challenged and empowered every day.

The primary responsibilities of this role include:

  • Conducting verification calls to assess fraud or deception indicators
  • Verifying applicant/customer information using online sources, third-party databases, and internal resources
  • Analyzing and recommending decisions on alerts, including fraud, adverse media, and sanctions
  • Maintaining the Watch List database and providing written client/customer communications as needed

Secondary responsibilities may involve:

  • Participating in department meetings to educate employees on fraud prevention best practices and company policies
  • Assisting in system improvement initiatives related to account verification and fraud detection/mitigation processes
  • Providing feedback to update fraud policies concerning prevention
  • Contributing to special projects or other assigned duties

This position requires:

  • 3+ years of experience in financial crimes, including AML, fraud, customer service, and/or collections; credit risk, operations, or finance experience can be considered in lieu of fraud experience
  • Effective organizational and multi-tasking skills, with strong attention to detail
  • A desire to learn or expand knowledge of fraud detection tools and risk mitigation techniques in a fast-paced global fintech environment
  • Excellent communication skills, both written and verbal
  • Ability to conduct research, work independently, and make investigation decisions within established guidelines and procedures
  • Intermediate to Advanced knowledge of Microsoft Office Products (Excel, Word, Outlook, PowerPoint); experience with ServiceCloud is a plus
  • A college degree is required; work experience in lieu of a degree will be considered
  • Certified Fraud Examiner (CFE) designation or a desire to pursue it is a plus

TreviPay values:

  • Saying yes to unique and challenging requirements
  • Empowered team members being creative team members
  • Products making the customer's day a little bit better
  • Work-life balance making us all more effective
  • TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.


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