Risk Management Lead, Abuse Prevention Expert

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

At Amzn Support Srvcs Costa Rica, we are seeking an experienced Risk Management Lead to join our Discovery Experience team. This is a unique opportunity to work with a world-class organization that values trust and excellence.

Job Summary

We are looking for a highly skilled Risk Management Lead who can manage a team of L4 Risk Specialists responsible for identifying and preventing abuse for our customers and brand owners worldwide. The successful candidate will have exceptional leadership and administrative skills, as well as the ability to analyze trends in team performance and recommend changes to improve efficiency.

Responsibilities

  • Lead a team of 15-20 L4 Risk Specialists, providing guidance and support to achieve targets, process improvement, and project execution.
  • Identify and recruit top-quality Risk Specialists, screening and interviewing candidates to ensure they meet the required standards.
  • Participate in key stakeholder meetings, delivering metrics and results, and collaborating on initiatives outside the normal areas of responsibility.
  • Analyze key levers of the business to identify trends and proactively take action to improve efficiency.
  • Work closely with software teams to articulate and prioritize feature needs for tool sets.

Requirements

  • 5+ years of experience working in risk, fraud, or compliance organizations.
  • Exceptional written and verbal communication skills, with the ability to write clear and concise reports.
  • High level of integrity and discretion to handle confidential information.
  • Strong enthusiasm to provide superb customer service to the leadership team and other key stakeholders.
  • Proven ability to bring clarity to ambiguous situations.
  • Intermediate to advanced Excel skills.

Salary

The estimated annual salary for this role is $120,000-$180,000, depending on location and experience.



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