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Senior Risk Management Professional
hace 2 semanas
We are seeking a highly skilled and experienced Risk Manager to join our Legal Escalations & Discovery team within Amzn Support Srvcs Costa Rica.
About the TeamSelling Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, and Amazon from fraud, counterfeit, and abuse. Our team works tirelessly to empower, provide world-class support, and build loyalty with Amazon's millions of selling partners.
We value individual expression, respect different opinions, and work together to create a culture where each of us can contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
Key Job ResponsibilitiesThe successful candidate will be responsible for:
- Identifying, managing, and resolving time-sensitive escalations
- Performing analysis of data from various sources to identify possible risk indicators
- Performing incident triage, including determining scope, urgency, and potential impact, identifying specific vulnerabilities, and making recommendations for expeditious remediation
- Performing escalation trend analysis and reporting
- Performing real-time incident handling tasks to support worldwide operations
- Analyzing escalations from various sources within Amazon, determining possible root causes, and identifying preventative actions
- Tracking and documenting incidents from initial detection through final resolution
- Writing and publishing techniques, guidance, and reports on incident findings
- Serving as a technical expert and liaison to law enforcement and legal personnel
- Coordinating with analysts to correlate risk assessment data
- Monitoring external data sources to maintain currency of threat condition and determine which issues may have an impact on business operations
To succeed in this role, you will need:
- An advanced degree in a related discipline (e.g., JD, MBA, MA, Public Policy)
- 3-5 years of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment
- 1-3 years of experience working in industries such as law, IP protection, fraud, compliance, or related fields
- 2+ years working cross-functionally with tech and non-tech teams
- Familiarity with multiple analytic tools, databases, and techniques
- Knowledge of multiple search engines and tools in conducting open-source searches
- A proven track record of successfully delivering initiatives from conception through completion
As a Risk Manager at Amzn Support Srvcs Costa Rica, you will enjoy a range of benefits, including:
- A dynamic and inclusive work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
- Chance to work with a global team of talented professionals
We are an equal opportunity employer and welcome applications from diverse candidates.