Strategic Program Manager for Content Integrity
hace 10 horas
About the Role
Amazon Support Services Costa Rica Srl is seeking a highly skilled Strategic Program Manager to join our Community Risk team. This individual will play a critical role in developing and implementing mechanisms to detect and eliminate fake reviews.
Key Responsibilities
- Partner with cross-functional teams to design and implement automated and manual detection systems to ensure the integrity of community content.
- Work closely with engineering, data science, legal, and other groups to drive process improvements and deliver high-quality outputs.
- Communicate effectively across multiple levels of the organization, building trust and generating buy-in for program vision both internally and with key external partners.
- Develop creative and high-quality program roadmaps based on program strategy and vision.
- Delve into current processes to identify gaps and use program management best practices to set a roadmap, execute, and iterate to continuously improve.
About the Team
The Community Risk team builds and operates systems that safeguard trust in Amazon's content. We protect shoppers from untrustworthy content and contributors through machine-learned content filters, forensic relationship-detection systems, abusive behavior pattern detection, and investigator tools. Our charter extends to tools and processes that enable content owners to enforce, manage, and update their policies in cases where sharing resources is necessary.
Requirements
- 5+ years of program or project management experience.
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
Estimated Salary Range: $120,000 - $180,000 per year. Location: San Jose, Costa Rica.
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