Strategic Enterprise Program Manager for Mission Critical Solutions
hace 4 días
**Company Overview**
Microsoft's Customer Experience & Success (CE&S) organization is a global force with over 17,000 employees worldwide. Its strategy, design, and implementation of Microsoft's end-to-end customer experience have set the tone for innovation.
As we strive to create a future where customers come to us not only for industry-leading products but also for a differentiated and connected customer experience, our Experience Strategy, Services, and Operations (ESSO) organization takes center stage.
The Offerings Design & Management team (OD&M) drives commercial services that provide expert guidance and problem resolution to help customers unlock the full business value of Microsoft technologies.
**Job Description**
We are seeking a skilled Business Program Manager to lead the in-market SfMC commercial offer, providing comprehensive full care for critical workloads. As part of this role, you will collaborate closely with Delivery, Sales, and Operations teams to drive successful execution on the business strategy for the offer.
This position offers flexibility, allowing you to work up to 100% from home. Our mission at Microsoft is to empower every person and organization to achieve more, guided by values of respect, integrity, and accountability.
**Key Responsibilities:**
- Review product success metrics monthly to inform business strategy and drive operational changes.
- Maintain a rhythm with key HQ and field stakeholders to gather business and offering insights.
- Monitor changing legal and compliance requirements to adjust the offering or its contracting language as needed.
- Verify delivery capabilities fulfill the offering promise and take corrective action if necessary.
- Ensure Sales teams and their customers understand the value proposition, positioning, and outcomes.
**Qualifications and Requirements:**
- Bachelor's Degree in Business Administration, Computer Science, or related fields.
- 3-5 years of experience in Business Program Management and/or Business Operations.
- Desirable skills include product management in Professional Services or Customer Success, broad knowledge of technology, Digital Transformation strategies, and exceptional teamwork and leadership abilities.
**Benefits and Perks:
Microsoft offers a competitive salary range estimated between $125,000 - $175,000 annually based on location and experience. Benefits may vary depending on employment nature and country. Additional perks include a growth mindset culture, opportunities for innovation, and a commitment to diversity and inclusion.
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