Business Intelligence Program Manager for Enterprise Data Strategy

hace 16 horas


San José, San José, Costa Rica Splunk A tiempo completo

Splunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform empowers the world's leading enterprises to safeguard their digital systems and ensure reliability.

We value our people as the driving force behind Splunk's success, making us an exceptional career destination. As an equal opportunity employer, we strive to create a culture of belonging where our employees can bring their authentic selves to work and thrive.

The Business Intelligence Program Manager will collaborate with key stakeholders and teams across the organization to identify and define critical business metrics and data availability that impact customer satisfaction, productivity, and transformational initiatives.

Key Responsibilities Include:

* Partner with CS functional leaders and BI representatives to determine essential business metrics

* Translate business requirements into clear and concise functional specifications for technical BI teams

* Document metric review cadence and their corresponding data sources

* Assist in developing a comprehensive data analytics strategy to ensure certified data is curated and made available for reports and dashboards

* Collaborate with GTMO teams to identify and prioritize CS data ingestion into Snowflake data warehouse, data validation, certification, and curation

* Serve as a liaison between business partners and technology teams, overseeing all CS reporting data needs to ensure alignment with organizational strategic goals and technological capabilities

* Analyze business operational results and provide recommendations for improvements

* Support ad-hoc data needs for QBRs, ELTs, and board meetings

* Ensure MBOs (Management by Objectives) are defined, tracked, and relevant data is made available to applicable management levels

Required Skills and Qualifications:

* Bachelor's or Master's degree preferred

* 3 or more years of experience in Customer Success/Services in an Enterprise Software and/or Cloud-based Services company

* Strong analytical and problem-solving skills to interpret large datasets and identify patterns or trends

* Experience with data modeling and presentation

* Professionalism, positivity, strong work ethic, high level of integrity, and collaboration

* Proficiency in developing pivot tables within Excel or Google Sheets

* Familiarity with Tableau and/or Salesforce is highly desirable

* Tools familiarity: Snowflake, Gainsight, Jira, Excel, Google Sheets

Benefits and Career Growth Opportunities:

As a valued member of our team, you'll enjoy competitive benefits, opportunities for professional growth, and a dynamic work environment that fosters innovation and creativity.

Estimated Salary Range: CRC 28,000,000.00 - 38,500,000.00 per year


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