Risk Protection Specialist

hace 1 semana


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About Amazon Music

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Amazon Music is on a mission to protect its customers from fraud and content-related risks, transforming it into the world's most trusted streaming service.

The Fraud and Content Risk Management (FCRM) team is responsible for detecting and controlling problematic content within our digital music catalog, including copyright infringement, policy violations, spam, and poor quality content. We also protect legitimate musicians and content creators by mitigating risks associated with streaming manipulation.

We are seeking a highly motivated Fraud and Content Risk Specialist to join the team, helping us scale up our risk mitigation program and expand our charter.

Job Responsibilities

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Conduct manual reviews of potentially problematic content flagged by our rules, taking necessary action to remove or suppress content violating our policies.

Investigate suspicious streaming patterns to identify and mitigate streaming manipulation.

Make high judgment decisions on content takedowns or other enforcement actions.

Carry out deep dives to identify broader cohorts of risky content, making recommendations for rule tuning and development.

Assist with incident management in response to any escalations raised to the FCRM team.

Perform testing of new rules or automated detection solutions.

Help develop and improve standard operating procedures for the team.

Perform QA to prevent both over and under-enforcement.

Requirements

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3+ years of experience working in relevant industries such as law, risk management, investigations, project management, etc.

Bachelor's Degree or equivalent combination of education and experience.

Demonstrated ability to retrieve data and perform complex analysis to reach data-driven decisions.

Self-motivated and trustworthy.

Comfortable working with ambiguity in a remote environment.

Strong ownership and bias for action.

High level of integrity and discretion to handle confidential information.

Excellent written and verbal communication skills.

Location

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San Jose, Costa Rica

Salary Range

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$60,000 - $80,000 per year

Additional Benefits

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Experience working in threat intelligence research, such as investigating, researching, or analyzing online fraud actor tactics, techniques, and procedures.

Strong analytical skills and ability to dive deep to develop a nuanced understanding of customers and create effective strategies.

Strong collaboration skills, proven ability to work across functions and marketplaces to influence senior leaders.

A love of music.



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