Digital Community Experience Manager

hace 1 día


San José, San José, Costa Rica Sagan A tiempo completo

**About Sagan**

We are a forward-thinking organization seeking an experienced Digital Community Experience Manager to spearhead our online community initiatives. If you have a proven track record in fostering engaging and inclusive communities, we want to hear from you

**Job Summary**

We are looking for a highly skilled Digital Community Experience Manager to lead the development and execution of our online community strategies. As a key member of our team, you will be responsible for creating and curating content, managing community engagement, and overseeing technical aspects of our online platform.

**Key Responsibilities**

- Develop and implement comprehensive community engagement strategies to increase member participation and interaction.

- Design and moderate discussions to promote productive dialogue and foster a sense of belonging among community members.

- Organize and execute online events, webinars, and live sessions to facilitate learning and networking opportunities.

- Curate and publish relevant content such as articles, blogs, and newsletters to maintain a high level of engagement.

- Manage the content calendar to ensure regular and engaging materials are published consistently.

- Analyze content performance to identify areas for improvement and adjust strategies accordingly.

- Serve as the primary point of contact for member support and guidance, addressing queries and concerns in a timely and professional manner.

- Oversee onboarding for new members, ensuring a smooth introduction to the community.

- Gather and address member feedback to enhance community features and improve overall experience.

- Collaborate with marketing and sales teams to align community initiatives with organizational goals and objectives.

- Plan and execute online and occasional in-person community events, coordinating with speakers, sponsors, and vendors as needed.

**Qualifications**

We are looking for a candidate with:

- Proven experience in online community management, preferably with a background in property management or real estate.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with community members and stakeholders.

- Proficiency in managing social media platforms and online community tools, with a willingness to learn new technologies.

- Ability to analyze data to inform decision-making and strategy adjustments.

- Strong organizational skills, with attention to detail and the ability to multitask effectively.

**Software Skills Required**

- Essential: Zoom, Google Docs

- Comfortable learning quickly: Notion, Ninety.io (EOS tool), Circle (community platform)

**Additional Requirements**

We require candidates to be willing to travel to the USA 4x per year for conferences and meetings, with travel costs covered.



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