Digital Transformation Specialist
hace 11 horas
About Us
Catalina Marketing is a leading player in the CPG industry, partnering with top retailers and media agencies to deliver innovative solutions.
Job Summary
We are seeking a highly motivated Digital Customer Success Manager to join our team. In this role, you will be responsible for creating audiences for Self-Serve clients, implementing measurement solutions, and providing pre- and post-sales account support.
Key Responsibilities:
- Collaborate with Sales to understand client strategies and KPIs, creating targeting strategies that drive maximum impact.
- Pull data insights based on client objectives using proprietary systems, working closely with Sales teams.
- Serve as the primary point of contact for Clients, troubleshooting issues and acting as the voice of the customer, working with internal teams to act in their best interests.
- Partner with cross-functional teams, including Sales, Product, and Analytics, to build processes that streamline customer onboarding, measurement best practices, in-flight optimization consultation, and end-of-campaign measurement results review.
- Manage all post-sales activity for Catalina's top business and enterprise customers through strong relationship-building, product knowledge, planning, and execution.
Requirements:
- College degree preferred.
- 3+ years of experience in Customer Success, Technical Account Management, or other post-sale client-facing roles in a SaaS organization.
- 1+ year of experience with exposure to digital media buying RTB and Programmatic experience/knowledge is a plus.
- Knowledge of account services and data analytics.
- Marketing background and understanding of marketing frameworks and tools.
- Demonstrated ability to self-motivate, multitask in a fast-paced environment, work in teams, and be flexible.
- Strong analytical, problem-solving skills; data analysis, brand management.
- Cross-functional collaboration and influencing skills.
- Solid verbal, interpersonal, and written communications skills.
About Catalina Marketing
Catalina is committed to investing in, empowering, and retaining a more inclusive community within our company.
We believe that true innovation happens when everyone has a seat at the table and a voice to be heard.
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