Digital Transformation Specialist

hace 11 horas


San José, San José, Costa Rica Catalina Marketing A tiempo completo

About Us

Catalina Marketing is a leading player in the CPG industry, partnering with top retailers and media agencies to deliver innovative solutions.

Job Summary

We are seeking a highly motivated Digital Customer Success Manager to join our team. In this role, you will be responsible for creating audiences for Self-Serve clients, implementing measurement solutions, and providing pre- and post-sales account support.

Key Responsibilities:

  • Collaborate with Sales to understand client strategies and KPIs, creating targeting strategies that drive maximum impact.
  • Pull data insights based on client objectives using proprietary systems, working closely with Sales teams.
  • Serve as the primary point of contact for Clients, troubleshooting issues and acting as the voice of the customer, working with internal teams to act in their best interests.
  • Partner with cross-functional teams, including Sales, Product, and Analytics, to build processes that streamline customer onboarding, measurement best practices, in-flight optimization consultation, and end-of-campaign measurement results review.
  • Manage all post-sales activity for Catalina's top business and enterprise customers through strong relationship-building, product knowledge, planning, and execution.

Requirements:

  • College degree preferred.
  • 3+ years of experience in Customer Success, Technical Account Management, or other post-sale client-facing roles in a SaaS organization.
  • 1+ year of experience with exposure to digital media buying RTB and Programmatic experience/knowledge is a plus.
  • Knowledge of account services and data analytics.
  • Marketing background and understanding of marketing frameworks and tools.
  • Demonstrated ability to self-motivate, multitask in a fast-paced environment, work in teams, and be flexible.
  • Strong analytical, problem-solving skills; data analysis, brand management.
  • Cross-functional collaboration and influencing skills.
  • Solid verbal, interpersonal, and written communications skills.

About Catalina Marketing

Catalina is committed to investing in, empowering, and retaining a more inclusive community within our company.

We believe that true innovation happens when everyone has a seat at the table and a voice to be heard.



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