Strategic Digital Experience Director
hace 1 día
TCS Expeditions has been a pioneer in offering unparalleled travel experiences for over three decades. With an extensive portfolio of over 300 expeditions to more than 200 destinations worldwide, our all-inclusive journeys deliver unique and meaningful experiences in diverse locations across the globe.
**Visionary Leadership Opportunity**:
TCS Expeditions seeks a Strategic Digital Experience Director to drive the digital vision and strategy supporting our jet and custom travel operations. This pivotal role will oversee the development, implementation, and continuous enhancement of digital tools across all business units and brands, ensuring seamless post-booking, pre-departure, and on-trip experiences for our guests.
**Key Responsibilities**:
- Develop and own the digital roadmap for current and future state projects, collaborating with cross-functional teams to deliver exceptional guest experiences via cutting-edge digital tools.
- Serve as the primary point of contact between expedition staff and vendors for on-trip logistics and issues, providing timely support and troubleshooting when needed.
- Drive data-driven decision-making by establishing and measuring performance metrics to foster continuous improvement.
- Analyze guest evaluation feedback and content watch data to refine the onboard experience, identifying opportunities for growth and innovation.
- Partner with technical teams to ensure successful deployments of new features, serving as the single point of contact for tech-related matters within the organization.
- Identify and prioritize key areas of opportunity by managing a backlog of feature requests, bug fixes, and improvements to the system overall.
- Effectively communicate at various levels, from executive leadership to working teams, while staying ahead of industry innovations in AI and SaaS tool development.
**Requirements**:
- Excellent verbal and written communication skills, with a strong ability to articulate complex ideas clearly.
- Proven analytics and commercial acumen, with a track record of driving business growth through data-driven insights.
- Demonstrated ability to handle multiple priorities, exercising sound judgment and adaptability in fast-paced environments.
- Experience with system implementations, with a solid understanding of technical capabilities and limitations.
- Strong consultative approach, with a talent for building relationships with stakeholders and driving collaborative solutions.
- Familiarity with project management methodologies, including planning, prioritization, and training.
**Diversity, Equity, and Inclusion**:
TCS Expeditions is committed to fostering a culture of diversity, equity, and inclusion, where everyone can thrive. We believe that a diverse team delivers better results and strive to create an environment where individuals feel valued and empowered to contribute their best work.
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