Customer Experience Resolution Specialist
hace 2 días
About World Fuel Services
">At World Fuel Services, our employees are the backbone of our global operations. We thrive in an entrepreneurial and culturally-diverse environment where innovative thinking, collaboration, and efficient execution drive sustained growth.
">Job Summary
">This position is responsible for performing end-to-end billing process root cause analysis on claims submitted to identify and implement solutions that impact invoicing accuracy.
">Key Responsibilities:
">- ">
- Work dispute cases daily and respond within service level agreements.">
- Respond to requests and maintain open communication between teams and other departments.">
- Contact internal or external parties when required to facilitate dispute resolution.">
- Maintain up-to-date disputes follow-up comments in designated software.">
- Proactively monitor dispute patterns and notify management of any alerts.">
- Prepare, review, and organize paperwork for resolved disputes.">
About You
">We're looking for a highly organized and detail-oriented individual who can provide excellent customer experience through effective dispute resolution.
">What We Offer
">A dynamic work environment with opportunities for professional growth and development.
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