Customer Service Representative

hace 1 día


We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo

At Bill Gosling Outsourcing, we're growing with new and exciting opportunities. We're looking for skilled Customer Service Representatives to join our team in Heredia, Costa Rica.

Job Summary

We're seeking experienced professionals to handle outbound calls with customers who are 1 to 5 months late on their bills. Your primary goal will be to arrange payments and understand the reasons behind their delinquency. You'll take necessary follow-up actions until customer issues are fully resolved.

Key Responsibilities
  • Making outbound and taking inbound calls to arrange payment
  • Negotiating payment terms/arrangements if applicable
  • Reviewing account status/information thoroughly to understand the customer's inquiry/need
  • Overcoming consumer objections
  • Engaging with customers on all inbound/outbound calls, emails, and other channels of communication applicable
Requirements
  • Previous experience in Customer Service is preferred
  • English Proficiency of CEFR B2 / 85% or better
  • Successful completion of high school education is preferred
About You
  • Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
  • Ability to connect with customers with empathy and offer helpful solutions
  • Strong negotiation ability to persuade customers to make payments
Why Work with Us?
  • Competitive salary: $900 (first month) - $950 (after first month) USD, with a potential monthly bonus up to $300 USD
  • Birthday day off (paid)
  • Marriage Leave (3 days paid)
  • Bereavement Leave (3 days paid)
  • Free counseling sessions
  • Free transportation
  • Annual merit increase
  • Association Solidarista
  • Dental Benefit
  • SmartFit Partnership
  • Employee Discount Hub (Discounts in restaurants, hotels, and flights)
  • Free parking for all employees
  • Free gym in the same building of the office
  • Opportunities for internal growth within the company


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