Cloud Support Engineer

hace 4 semanas


El Tejar de El Guarco, Costa Rica Tek Experts A tiempo completo
About Tek Experts

We're a tech services and support company focused on delivering specialized solutions for clients. Our team of problem solvers, engagers, and creative thinkers strive to help our customers succeed.

Job Description

This role will be responsible for the customer support experience with Microsoft Azure.

You will own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.

  • Create and maintain incident management requests to product group or engineering group
  • Identify cases that require escalation (either technically or strategically)

In addition, you will contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.

Key Responsibilities
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring
  • Drive technical collaboration and engagement outside of customer support services
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
  • Resolve customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.
Requirements
  • Minimum 1 year of experience in financial services and/or Technical Support experience, managing customers
  • Familiarity with Azure and/or compete cloud products (Preferred)
  • Knowledge of Excel: Pivot tables, Filters & look-up function (Desired)
  • Demonstrable troubleshooting skills
  • Technical skills: Understanding of subscription management and billing platforms

Estimated salary range: $80,000 - $110,000 per year depending on location and experience.



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