Enterprise Solutions Support Professional

hace 3 semanas


El Tejar de El Guarco, Costa Rica Tek Experts A tiempo completo

We are seeking a highly skilled Enterprise Solutions Support Professional to join our team at Tek Experts. This role will provide support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe.

The ideal candidate will have at least 6 months of experience in customer and/or tech support within a fast-paced environment. They will possess a strong understanding of data bases query/SQL, basic cloud knowledge, network connectivity, and Active Directory knowledge.

Responsibilities include communicating with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs. The selected individual will also apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps.

Additionally, they will provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. They will maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

The successful candidate will also mentor junior support engineers as needed or requested by management.

Required Skills and Qualifications
  • Level of English: 85%
  • At least 6 months of experience in Customer and/or tech support within a fast-paced environment.
  • Understanding of Data bases query/SQL
  • Basic Cloud Knowledge (Virtual Machines)
  • Network basic connectivity.
  • Active Directory Knowledge (Highly desired)

Salary Range: $60,000 - $80,000 per annum



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