Customer Service Representative

hace 2 meses


We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo

We are seeking a skilled Customer Service Representative to join our team at Bill Gosling Outsourcing in Heredia, Costa Rica. As a Collections Agent, you will be responsible for contacting customers who are late on their bills to arrange payments and understand the reason for their delay. Your goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities:
  • Make outbound and take inbound calls to arrange payment.
  • Negotiate payment terms/arrangements if applicable.
  • Review account status/information thoroughly to understand the customer's inquiry/need.
  • Overcome consumer objections.
  • Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/or supports to update customer's account information.
Requirements:
  • Previous experience in Customer Service is preferred.
  • English Proficiency of CEFR B2 / 85% or better.
  • Successful completion of high school education is preferred.
About You:
  • Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral.
  • Ability to connect with customers with empathy and offer helpful solutions.
  • Strong negotiation ability to persuade customers to make payments.
  • A desire to grow and drive your career forward.
Why work with us?
  • First month salary $900, after first month $950 USD, with the potential to earn up to $300 USD in monthly bonus.
  • Performance Bonus.
  • Birthday day off (paid).
  • Marriage Leave (3 days paid).
  • Bereavement Leave (3 days paid).
  • Free counseling sessions.
  • Free transportation.
  • Annual merit increase.
  • Asociacion solidarista.
  • Dental Benefit.
  • SmartFit Partnership.
  • Employee Discount Hub (Discounts in restaurant, hotels and flights).
  • Free parking for all employees.
  • Free gym in the same building of the office.
  • Opportunities for internal growth within the company.


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