Customer Success Partner

hace 6 meses


Provincia de Cartago, Costa Rica Straumann Group A tiempo completo

**#ChangeMakers**

**Ready to make an impact?**

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

**#WeChangeDentistry** every day. Be part of it.

**Summary of position**:
**Essential functions and duties**:
To perform this job successfully, an individual must be able to perform the following satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Ensure key providers are satisfied with the services they receive in Treatment Planning by observing protocols and preferences
- Review patients’ treatment in accordance with established protocols and preferences
- Generate a digital treatment setup for doctor review and approval
- Continuously assess and find ways to improve procedures for maximum optimization
- Reach out to providers, account representatives and sales leaders as needed to handle issues, provide insight and ensure the best possible experience
- Continually work to increase knowledge of orthodontics, industry trends and company processes
- Perform Quality Control for cases assigned to them
- Handle complaints in treatment planning
- Meet weekly productivity, efficiency, and satisfaction goals
- Work collaboratively cross-team and cross-functionally to ensure a world-class provider experience
- Other duties may be assigned, directed or requested

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- High school diploma or GED required
- Must have at least 1 year of related schooling and/or technical experience in a dental lab
- Prior orthodontic experience preferred
- Displays enthusiasm about providing excellent support and service
- Excellent organizational and time management skills
- Ability to multitask and stay focused on priorities
- Exhibits sound and accurate judgement
- Basic computer skills (including Word, Excel, Outlook)
- Strong interpersonal skills and motivational skills
- Ability to adapt to changes in the work environment with short notice
- Proficiency with driving results and promoting quality
- Thrives in a fast-paced team environment

**Physical requirements**:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee:

- Must be able to use a keyboard, computer mouse and computer monitor for 8 hours at a time
- Must be able to sit at a desk for approximately 8 hours per day while using a computer and phone
- Must be able to verbally communicate, wear a headset, and communicate over the phone for 8 hours a day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Costa Rica : Heredia || Costa Rica : Alajuela || Costa Rica : Cartago || Costa Rica : Limón || Costa Rica : Puntarenas || Costa Rica : San José

**Travel Percentage**:0%

**Requisition ID**:13230



  • Cartago, Costa Rica Nextern A tiempo completo

    Nextern is hiring for the role of Senior Customer Success Specialist (CSS). The role focuses on the delivery of customer service to a subset of strategic customers. The CSS is responsible for coordinating response and communications regarding the entire order life cycle and escalations. This position exhibits product and market knowledge, and works closely...

  • Dir, Human Resources

    hace 6 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver...

  • Production Supervisor

    hace 6 meses


    Provincia de Cartago, Costa Rica Coloplast A tiempo completo

    **Ubicación**: Cartago, Costa Rica, CR **Familia de puestos**: Fabricación **País**: Costa Rica **Job Function Summary**: The Production Supervisor supports and ensures the success of the manufacturing lines and its employees. This position is responsible for meeting and/or exceeding the weekly output goals, improving processes and developing employees...

  • Head of Finance

    hace 6 meses


    Provincia de Cartago, Costa Rica Coloplast A tiempo completo

    **Location**: Cartago, Costa Rica, CR **Job Family**: Finance **Country/Region**: Costa Rica Our Head of Finance leads all finance related activities at Cartago site. This role is the key finance business partner for the Corporate Finance, and member of the local Management Team of Coloplast Volume Manufacturing Costa Rica. Gives individual supports to the...

  • Senior Product Manager

    hace 6 meses


    Provincia de Cartago, Costa Rica Launch Potato A tiempo completo

    **WHO ARE WE?** Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato's mission is to be the most innovative, tech-enabled media company connecting consumers to the world's leading brands. The company is headquartered in vibrant downtown Delray Beach, Florida, with a...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, critical care, and surgical monitoring. For more than 50 years, we have established a remarkable track record around that innovation: Work that enables clinicians worldwide to enhance and save lives. Edwards is seeking a Manager, Project Management...

  • Scrum Master

    hace 6 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, critical care, and surgical monitoring. For more than 50 years, we have established a remarkable track record around that innovation: Work that enables clinicians worldwide to enhance and save lives. Edwards is seeking a Manager, Project Management...


  • Provincia de Cartago, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Onsite**Onsite Location(s)**:Cartago, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Leads the strategy and operations of our Costa Rica Business Service Center (BSC), ensuring the delivery of high-quality, customer-centric services, to optimize Edwards' innovation strategy, employee engagement and patient focused culture. **How you'll make an impact**: - Local leadership and business support: - Develop and directs the strategy for the...

  • Supervisor, IT Support

    hace 8 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Innovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in innovative information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both...

  • Sr Mgr, Program Mgmt

    hace 6 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Initiates, plans, executes, controls and manages all aspects of project(s) to ensure ultimate project success. **Key Responsibilities**: - Develop a high-level milestone plan for the program and manages program change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts - Manage large scale to...


  • Provincia de Cartago, Costa Rica Puratos Zrt. A tiempo completo

    **Join the Magic** **Our Mission** At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie, and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new...


  • Provincia de Cartago, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Hybrid**Onsite Location(s)**:Cartago, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and...


  • Cartago, Costa Rica Caldic LATAM A tiempo completo

    1. Gestão de Ordens - Inserção de Ordens: Responsável por inserir e programar os pedidos de sua carteira e apoia demais analistas quando necessário. Realiza a análise crítica dos pedidos digitados (bloqueios como produtos indisponíveis, crédito, licença, etc) e negocia com cliente. Carteira de Clientes: Baixa/Média Relevância e Complexidade...


  • El Tejar de El Guarco, Costa Rica Tek Experts A tiempo completo

    Job OverviewAt Tek Experts, we're transforming the tech landscape globally by delivering specialized solutions to our clients. Our mission is to empower customers and partners in a mobile-first, cloud-first world.The role of Customer Service and Escalation Manager involves handling escalated customer/partner issues and complex support scenarios. You'll...


  • Cartago, Costa Rica Coloplast A tiempo completo

    Job Function Summary: The Production Supervisor supports and ensures the success of the manufacturing lines and its employees. This position is responsible for meeting and/or exceeding the weekly output goals, improving processes and developing employees through training and other opportunities. This position is highly visible and requires a leadership...

  • Dir, Human Resources

    hace 6 meses


    Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver...

  • Customer Service

    hace 6 meses


    El Tejar de El Guarco, Costa Rica Tek Experts A tiempo completo

    Overview Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. Tek Experts is part of TeKnowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling,...

  • General Manager

    hace 6 meses


    Cartago, Costa Rica Advantage Property Management Services A tiempo completo

    **GENERAL JOB DESCRIPTION** The GM is responsible for all aspects of RPMC’s operations, including strategic planning, sales and marketing, financial performance, personnel supervision, and overall organizational effectiveness and success. The GM is ultimately responsible for the organization's growth and financial performance. The GM is the most senior...


  • San Rafael de Escazú, Costa Rica Roche A tiempo completo

    The Position Responsible for leading the respective Learning team and performing all people leadership related activities in line with Roche People Practices. Managing respective Learning business strategies processes and tools, ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with...