Sr Dir, Business Services Center

hace 6 meses


Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

Leads the strategy and operations of our Costa Rica Business Service Center (BSC), ensuring the delivery of high-quality, customer-centric services, to optimize Edwards' innovation strategy, employee engagement and patient focused culture.

**How you'll make an impact**:

- Local leadership and business support:

- Develop and directs the strategy for the BSC in alignment with Edwards’ culture, goals, and objectives in partnership with functional leaders.
- Responsible to develop and drive the BSC governance model to foster cooperation and partnership with the leaders of business functions operating in the BSC.
- Act as the champion of Edwards’ credo and values and safeguard our company’s local image and brand. Foster a culture of innovation, collaboration, accountability, and continuous development within the business services organization.
- Lead and implement communications and engagement initiatives aligned with corporate standards and in cooperation with Edwards’ BSCs.
- Manage the budget and financial performance of the site, ensuring cost-effectiveness
- Partner with senior management to provide change leadership, onboarding assistance, and ways of working in support of transitioning team members into business service center operations.
- Interacts with all Edwards’ regional business service center leaders to support standardized operations, continuous improvement, a consistent culture, and leveraging best practices.
- External Focus:

- Develop and directs a strategy to represent EW as a BSC in the region and build strong relationships with related professional organizations and community groups (local associations, colleges, technical schools, etc.). Leverages industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge, especially as it relates to effective and efficient business service center operations.
- Facilities responsibilities:

- Controls the day-to-day operations of the facility and related projects, in partnership with the corporate facilities organization, construction/project management staff and corporate contacts to leverage expertise in alignment with global policies.
- Directs office administration staff
- EHS Responsibilities:

- Directs and controls Edwards EHS Standards at site, in partnership with global team.
- Ensure regional performance against key EHS metrics on energy/waste/water footprint, including injury and illness rates, and other leading indicators.
- Ensure successful implementation of Carbon Reduction Strategy and other strategic EHS activities at site.
- Business Continuity responsibilities
- Makes final decisions for business continuity needs for site, including serving as key site point of contact for senior leadership and/or regional leadership teams for response to events during a crisis.
- Directs and guides all functions at site to react effectively to business disruption caused by unforeseen circumstances (e.g., business interruptions, cyber risk exposure, disasters, pandemic).
- Other incidental duties.

**What you'll need (required)**:
Bachelor's Degree in Business, Finance, Management, or related field with related experience in service center / shared service, customer service, global operations, contact center operations, required. Demonstrated track record in people management, required. Master's Degree or equivalent in related field. Experience working in a regulated industry, preferred. Certification in related field (e.g., MCR, PMP), preferred.

**What else we look for**:

- Strong understanding of shared services models, leading practices, processes, and technologies, with the ability to leverage them as appropriate to drive business value.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire teams at all levels of the organization.
- Experience working in a global, matrixed organization, with the ability to navigate complex cross-functional stakeholder relationships and competing priorities.
- Proven ability to build and maintain strong relationships with internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to leverage data and insights to make informed business decisions.



  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Leads the strategy and operations of our Costa Rica Business Service Center (BSC), ensuring the delivery of high-quality, customer-centric services, to optimize Edwards' innovation strategy, employee engagement and patient focused culture. How you'll make an impact: • Local leadership and business support: • Develop and directs the strategy for the...

  • Dir, Manufacturing

    hace 5 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Manage team to ensure smooth and continuous operations in manufacturing. **Key Responsibilities**: - Manage supervisors, people managers, and/or experienced professionals/SMEs and/or oversee the work of one or more areas, functionalities, and/or locations in with increased complexity. Drive manufacturing culture, engage staff morale, and ensure employees'...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. For more than 60 years, we have established a remarkable track record around that innovation: Work that enables clinicians around the world to enhance and save lives. We are experiencing massive...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    You will make an impact by... - Be a Subject Matter Expert (SME) in business processes in the area of responsibility (Manufacturing and QA). Lead efforts to reengineer and optimize business processes and systems. - Lead, identify, design and implement information systems to meet business process requirements. Demonstrate a strong bias to configure...

  • Dir, Human Resources

    hace 5 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver...


  • Provincia de Cartago, Costa Rica Coloplast A tiempo completo

    **Location**: Cartago, Costa Rica, CR **Job Family**: Information Technology **Country/Region**: Costa Rica Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR and IT support,...


  • Montes de Oca, Costa Rica NETCOM Business Contact Center A tiempo completo

    Estamos buscando un Especialista en Soporte Técnico para unir a nuestro equipo de NETCOM Business Contact Center en San Pedro. La disponibilidad inmediata es imprescindible.Requisitos clave:Tener título de bachillerato.Cuenta con alguno de los siguientes títulos: soporte técnico, telecomunicaciones, telemática, informática, electrónica o...


  • San Pedro Montes de Oca, Costa Rica NETCOM Business Contact Center A tiempo completo

    - Bachelor's degree in secondary education. - English and Spanish level B2+ or higher - 6+ months of experience in a call center environment: social media management, chat, emails, and call handling. - Availability to work rotating schedules La información proveída será utilizada por NETCOM para asuntos estrictamente relacionados con las distintas etapas...

  • Sr. Rep, HR Solutions

    hace 6 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    This position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This position is empowered to support and perform transactional activities required to...


  • Montes de Oca, Costa Rica NETCOM Business Contact Center A tiempo completo

    En NETCOM Business Contact Center, estamos buscando un Técnico de Servicio al Cliente Avanzado con disponibilidad inmediata. Si estás listo para aprovechar esta oportunidad, lee a continuación.Cualificaciones y RequisitosNecesitamos que tengas:Título de bachilleratoAlguno de los siguientes títulos: Soporte técnico, telecomunicaciones, telemática,...

  • Sr Coord, IT Support

    hace 6 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    In a help desk/call center environment, serves as the single, initial point of contact for end users. Logs all relevant incident and service request details. Provides first line investigation and diagnosis. Resolves those incidents and service requests within the IT Support skill set and escalates as appropriate. The primary objective of this role is to...

  • Sr. Mgr, Compensation

    hace 6 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Lead a team who conducts analysis to establish competitive compensation program development and provide compensation guidance to HR, other departments and business leadership to accomplish objectives. **How you will make an impact**: - Manage and lead a compensation team, while establishing policies and procedures in consultation with the Global Comp...

  • Coord-site Services

    hace 6 meses


    Provincia de Cartago, Costa Rica Avantor A tiempo completo

    The Opportunity: Entry level position; responsible for maintaining accurate records of all inventories. Handle all paperwork and follows all procedures to meet this goal. Verify all orders received and shipped and ensure that the orders are properly accounted for in the company’s records. Account for all defective or damaged products and follows with...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Plan the procurement of the material required to support Customer Demand and New Product introduction, and develop and execute the business unit production schedule. How you'll make an impact - Planner Develop and schedule the Manufacturing Production Plan from the Master Production Schedule requirements with increased complexity and volume and with higher...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Plan the procurement of the material required to support Customer Demand and New Product introduction, and develop and execute the business unit production schedule. **Key Responsibilities**: - Planner Develop and schedule the Manufacturing Production Plan from the Master Production Schedule requirements with increased complexity and volume and with...


  • Provincia de Cartago, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Hybrid**Onsite Location(s)**:Cartago, CR**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That...

  • Sr Mgr, Program Mgmt

    hace 6 meses


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Initiates, plans, executes, controls and manages all aspects of project(s) to ensure ultimate project success. **Key Responsibilities**: - Develop a high-level milestone plan for the program and manages program change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts - Manage large scale to...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Supervise employees and activities across areas of manufacturing for smooth and continuous operations. Key Responsibilities - Supervise employees and manufacturing activities pertaining to the production of products and/or manufacturing processes in - and with manufacturing/technical knowledge of - multiple production areas, depending on the complexity of...

  • Dir, Human Resources

    hace 5 meses


    Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver...


  • Provincia de Cartago, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Hybrid**Onsite Location(s)**:Cartago, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and...