Soft Collections Agent

We are still growing with new and exciting opportunities – Be a part of our team

Bill Gosling Outsourcing is looking for Soft Collections agents to work in our beautiful office in Heredia, Costa Rica.

As a Soft Collections agent, you will:

Call customers who are 1 to 5 months late on their bills to attend to arrange payments and understand the reason why they are behind. Take necessary follow-up actions until the customer issues are fully resolved.

​Key Responsibilities
· Make outbound and take inbound calls to arrange payment.
· Negotiate payment terms/arrangements if applicable.
· Review account status/information thoroughly to understand the customer’s inquiry/need.
· Overcome consumer objections.
· Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

Requirements
· Previous experience in Customer Service is preferred
· English Proficiency of CEFR B2 / 85% or better
· Successful completion of high school education is preferred

About You
· Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
· Ability to connect with customers with empathy and offer helpful solutions
· Strong negotiation ability to persuade customers to make payments
· A desire to grow and drive your career forward

Why work with us?
· First month salary $900, after first month $950 USD, with the potential to earn up to $300 USD in monthly bonus
· Performance Bonus
· Birthday day off (paid)
· Marriage Leave (3 days paid)
· Bereavement Leave (3 days paid)
· Free counseling sessions
· Free transportation
· Annual merit increase
· Asociacion solidarista
· Dental Benefit
· SmartFit Partnership
· Employee Discount Hub (Discounts in restaurant, hotels and flights)
· Free parking for all employees
· Free gym in the same building of the office
· Opportunities for internal growth within the company

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