Customer Service and Escalation Manager Role

Job OverviewAt Tek Experts, we're transforming the tech landscape globally by delivering specialized solutions to our clients. Our mission is to empower customers and partners in a mobile-first, cloud-first world.The role of Customer Service and Escalation Manager involves handling escalated customer/partner issues and complex support scenarios. You'll...

About the RoleAs a Customer Service and Escalation Resolution Specialist at Tek Experts, you will play a pivotal role in delivering exceptional customer experiences by resolving complex technical challenges and driving end-to-end problem resolution.Key ResponsibilitiesSome of your key responsibilities will include:Acting as a primary contact for moderate to...

At Tek Experts, we're on a mission to empower our customers and partners as they realize their fullest potential in a mobile-first, cloud-first world. Our charter is to build a people and process capability that enables our sales and delivery teams to execute with confidence and achieve more for our customers.We are seeking a highly motivated individual to...

Overview Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. Tek Experts is part of TeKnowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling,...

Customer Support Specialist Role As a key member of our team at Tek Experts, you will be responsible for delivering exceptional customer experiences with Microsoft. This role involves owning, troubleshooting, and solving customer technical issues, utilizing collaboration, troubleshooting best practices, and transparency within and across teams. Your ability...

About Tek ExpertsWe're a tech services and support company focused on delivering specialized solutions for clients. Our team of problem solvers, engagers, and creative thinkers strive to help our customers succeed.Job DescriptionThis role will be responsible for the customer support experience with Microsoft Azure.You will own, troubleshoot, and solve...

Overview We’re looking for a Fintech Analyst team member to serve as first point of contact for customer queries and issues. You will gather information from our technical teams and communicate findings and resolutions directly to the customer via phone, email, and chat. This role shares knowledge and collaboration with colleagues to continuously...

Job OverviewWe are seeking a skilled Azure Technical Support Engineer to join our team at Tek Experts. As a customer-oriented professional, you will work with customers to resolve complex software issues, collaborate with colleagues to improve processes, and deliver exceptional customer service. This role requires you to take escalated cases and provide...

Overview We’re seeking a customer-oriented Dynamics Tech Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

Overview We’re seeking a customer-oriented Azure Tech Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...

Job Title: Azure Technical Support EngineerWe're seeking a skilled Azure Technical Support Engineer to join our team at Tek Experts. As a key member of our Azure Platform Technical Support (APTS) team, you will provide world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.Key...

We are seeking a highly skilled Enterprise Solutions Support Professional to join our team at Tek Experts. This role will provide support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe.The ideal candidate will have at least 6 months of experience in customer and/or tech support within a...

Job OverviewWe're seeking a skilled Dynamics technical support specialist to provide top-notch support for our clients on complex software issues. The ideal candidate will possess excellent communication skills and a deep understanding of Microsoft Dynamics solutions.Key Responsibilities:Diagnose and troubleshoot customer issues via phone, email, and remote...

Overview: We’re looking for a customer-oriented Customer Service Advisor (Escalations) to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison...

We are still growing and expanding our team in Heredia, Costa Rica.About the RoleAs a Customer Service Representative at Bill Gosling Outsourcing, you will be responsible for calling customers who are late on their bills to discuss payment arrangements. Your primary goal will be to resolve customer issues in a timely and professional manner.The ideal...

We are seeking a skilled Customer Service Representative to join our team at Bill Gosling Outsourcing in Heredia, Costa Rica. As a Collections Agent, you will be responsible for contacting customers who are late on their bills to arrange payments and understand the reason for their delay. Your goal will be to resolve customer issues in a timely and...

At Bill Gosling Outsourcing, we're growing with new and exciting opportunities. We're looking for skilled Customer Service Representatives to join our team in Heredia, Costa Rica.Job SummaryWe're seeking experienced professionals to handle outbound calls with customers who are 1 to 5 months late on their bills. Your primary goal will be to arrange payments...

About the RoleWe are seeking a highly skilled Business Development Manager to join our team. As a key member of our organization, you will play a vital role in driving business growth and expansion. Your primary responsibility will be to identify new business opportunities and develop strategies to capitalize on them.Key ResponsibilitiesConduct market...

In a help desk/call center environment, serves as the single, initial point of contact for end users. Logs all relevant incident and service request details. Provides first line investigation and diagnosis. Resolves those incidents and service requests within the IT Support skill set and escalates as appropriate. The primary objective of this role is to...

This position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This role is empowered to support and perform transactional activities required to enable...