Customer Service Agent- English
hace 6 meses
About this opportunity
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Customer Care Representative. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Customer Care Representative should interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. Receive customer requests through phone, email, chat and SMS, validates customer account, support, and document interactions in the CRM database. Ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests. Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles. In this role, you will… Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs. Be responsible to handle all customer interactions with professionalism and within the defined response timeframe. Follow up on their cases until proper resolution. Document all interactions including all details required in the correspondent CRM. Report complaints and product safety. Achieve a consistent performance considering all KPIs requirements. Comply on deadlines on LMS courses. In this role, you’ll need … Typically: High School Degree. Technical Degree is a plus. 0-2 years of related experience. Proficiency in English. (Bilingual English-Spanish, C1 ) Understanding of CRM (Preferable SalesForce.com). General knowledge in Customer Service. Computer, internet and e-mail literacy. Microsoft Office Package knowledge (Power Point, Excel, Word).-
Customer Service Representative
hace 2 meses
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Costa Rica Bill Gosling Outsourcing A tiempo completoWe are seeking a skilled Customer Service Representative to join our team at Bill Gosling Outsourcing in Heredia, Costa Rica. As a Collections Agent, you will be responsible for contacting customers who are late on their bills to arrange payments and understand the reason for their delay. Your goal will be to resolve customer issues in a timely and...
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Professional Accounts Receivable Agent
hace 3 semanas
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Customer Service Representative
hace 1 día
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Costa Rica Bill Gosling Outsourcing A tiempo completoAt Bill Gosling Outsourcing, we're growing with new and exciting opportunities. We're looking for skilled Customer Service Representatives to join our team in Heredia, Costa Rica.Job SummaryWe're seeking experienced professionals to handle outbound calls with customers who are 1 to 5 months late on their bills. Your primary goal will be to arrange payments...
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Customer Service Representative
hace 3 semanas
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Costa Rica Bill Gosling Outsourcing A tiempo completoWe are still growing and expanding our team in Heredia, Costa Rica.About the RoleAs a Customer Service Representative at Bill Gosling Outsourcing, you will be responsible for calling customers who are late on their bills to discuss payment arrangements. Your primary goal will be to resolve customer issues in a timely and professional manner.The ideal...
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Soft Collections Agent
hace 2 meses
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Costa Rica Bill Gosling Outsourcing A tiempo completoWe are still growing with new and exciting opportunities – Be a part of our team! Bill Gosling Outsourcing is looking for Soft Collections agents to work in our beautiful office in Heredia, Costa Rica. As a Soft Collections agent, you will: Call customers who are 1 to 5 months late on their bills to attend to arrange payments and understand the...
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hace 4 semanas
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hace 6 meses
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Talent Acquisition Specialist
hace 3 días
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Costa Rica Bill Gosling Outsourcing A tiempo completoWe are expanding our team at Bill Gosling Outsourcing in Heredia, Costa Rica. Our company is looking for a Soft Collections Agent to work with us.About the Role:The ideal candidate will have excellent communication skills and be able to effectively negotiate payment terms and arrangements with customers who are 1 to 5 months late on their bills. They will...
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hace 2 meses
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hace 6 meses
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hace 6 meses
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hace 2 meses
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hace 4 semanas
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