ServiceNow CMDB Business Analyst

hace 3 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About IBM Consulting

IBM Consulting is a leading business and technology transformation company, offering strategy, experience, technology, and operations services to innovative and valuable companies worldwide.

We accelerate our clients' businesses through collaboration, leveraging deep expertise in various industries.

Our people are focused on driving business outcomes, responsibly using technology to help people, partners, and the planet.

Role and Responsibilities

As a ServiceNow CMDB Business Analyst, you will work with cross-functional teams to define CMDB requirements, data standards, and data models.

You will perform data analysis to identify and resolve data inconsistencies, anomalies, and discrepancies in the CMDB.

Key responsibilities include:

  • Configuring and implementing ServiceNow Configuration Management Database (CMDB) solutions.
  • Analyzing and documenting business requirements related to CMDB processes, data, and integrations.
  • Collaborating with stakeholders to ensure CMDB alignment with business needs.
  • Providing technical expertise and guidance to junior CMDB analysts and team members.
  • Contributing to the development of CMDB documentation, including policies, procedures, and user guides.

Required Skills and Qualifications

To be successful in this role, you will need:

  • 6 years of ServiceNow experience in the areas of ServiceNow Configuration Management Database (CMDB)/CIs as a CMDB Business Analyst.
  • A strong understanding of Configuration Management Database (CMDB) principles, concepts, and best practices.
  • Advanced proficiency with user Agile story definition, acceptance criteria writing, and facilitating effective refinement sessions.
  • Knowledge of Cloud infrastructure, ITIL principles, and IT asset management concepts.
  • JIRA and Agile experience.

About Business Unit

IBM Consulting offers a wide range of services, including strategy, experience, technology, and operations. We have deep expertise in many industries and collaborate with clients to drive business outcomes.

We believe in the power of technology responsibly used to help people, partners, and the planet.



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