ServiceNow CMDB Expert

hace 3 semanas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About Ibm Consulting

Ibm Consulting is a leading global professional services business with market-leading capabilities in business and technology transformation. Our deep expertise spans multiple industries, enabling us to offer strategy, experience, technology, and operations services to top companies worldwide.

We accelerate our clients' businesses through collaboration, harnessing the power of technology responsibly to benefit people, partners, and the planet.

Unlock Your Potential

As an Ibm Consultant, you'll enjoy continuous growth opportunities, a culture of evolution, and empathy. We trust our employees to provide ongoing feedback and collaborate as a team, driving exceptional outcomes for our customers.

Your Role: ServiceNow CMDB Business Analyst

You will support Configuration Management Database (CMDB) processes, data, and integrations. Key responsibilities include:

  • Data Analysis: Identify and resolve inconsistencies, anomalies, and discrepancies in the CMDB.
  • Documentation: Develop CMDB documentation, including policies, procedures, and user guides.
  • Technical Guidance: Provide expertise and guidance to junior CMDB analysts and team members.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to define CMDB requirements, data standards, and data models.

What You'll Need

To succeed in this role, you'll require:

  • 6+ years of ServiceNow experience in CMDB/CIs as a CMDB Business Analyst.
  • Strong understanding of CMDB principles, concepts, and best practices.
  • Advanced proficiency in Agile story definition, acceptance criteria writing, and facilitating refinement sessions.
  • Knowledge of Cloud infrastructure, ITIL principles, and IT asset management concepts (desired).

Salary Estimate: $120,000 - $160,000 per year

This salary range is based on industry standards and location factors, not company budget. As a valued member of our team, you can expect a competitive compensation package that reflects your skills and experience.



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