ServiceNow SME Expert

hace 3 días


San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

**Job Summary**: We are seeking a highly skilled ServiceNow SME to join our Global Services Business team. As a ServiceNow SME, you will be responsible for ServiceNow Service Mapping Activities and supporting ServiceNow Discovery activities.

**Key Responsibilities**:

  • Enable 'ITOM Visibility Plugin' to populate the Certificate Inventory Management Application in ServiceNow.
  • Initial Set-Up of system properties and CMDB tables.
  • Discover and import certificates in CMDB (via url discovery, IP/Port discovery, from CA Trust).
  • Analyse and perform due-diligence over full scope of Certificates hosted over CA/URL/IP port.
  • Communicate with Certificate Management Team and relevant stakeholders to validate & refine the construct as needed.

**Requirements**: The ideal candidate will have a strong understanding of CMDB discovery and error resolution based on Service Mapping errors and issues.


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