ServiceNow Technical Portfolio Associate Role
hace 17 horas
Company Overview
At ServiceNow, we strive to create a world where work happens for everyone. Our technology is designed to make a significant impact on our customers and communities. We are driven by innovation, collaboration, and a relentless pursuit of excellence.
We are part of an ambitious team that dreams big and supports each other in achieving our individual and collective goals. Our culture encourages continuous learning, creativity, and self-improvement, empowering our employees to live their best lives.
With over 7,700+ customers worldwide, we serve approximately 85% of the Fortune 500 companies. We are proud to be one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Job Description
The role of a Technical Portfolio Associate is pivotal to ServiceNow Impact, our latest product. It personalizes customers' digital transformation journey on the Now Platform, accelerating their time-to-value.
As a key member of the global team, you will play a critical role in supporting the creation and maintenance of a portfolio of technical accelerators. These accelerators help customers unlock business value, accelerate ServiceNow product adoption, and stay current and healthy.
Key Responsibilities
- Work closely with Senior and Principal Technical Portfolio Managers as well as other product experts to gain insights and knowledge of the ServiceNow Impact technical accelerators.
- Execute the enhancement and maintenance process of technical accelerator content based on customer feedback and/or when new products and platform capabilities emerge.
- Support the creation of Impact technical accelerators including engagement flows, delivery materials, and supporting technical automations.
- Organize and execute product research assignments with internal product partners to support the identification of new technical accelerators.
- Support the partnership with and enablement of global Technical Consultants who deliver technical accelerators to customers.
- Assist in the development and maintenance of a technical accelerator product roadmap to meet team objectives.
- Develop and maintain strong working relationships with Technical Accelerators at Scale (TAS) staff and other stakeholders.
Requirements
To succeed in this role, you should have:
- 0-2 years of experience working with, implementing, or managing the Now Platform.
- Excellent project planning skills - you are a whiz with a spreadsheet and setting timelines.
- Creative thinking skills - quick to produce workable, prescriptive solution options.
- Strong written and verbal communication skills.
- Written communication skills with an ability to write content that prompts specific actions.
- Proficient in Microsoft Office products and collaboration tools e.g., PowerPoint, SharePoint, Teams.
- Keen attention to detail and the ability to multitask in a self-managed environment.
- Experience working collaboratively and cross-functionally.
- Flexible, open to learning new things, and sharing thoughts on continuous improvement.
- Deadline-driven, good under pressure in a fast-paced environment.
- A passion to continually learn new areas of the Now Platform through instruction and self-training.
- Ability to be flexible to work in an international, fast-growing environment.
- Strong interpersonal skills, customer-centric attitude, and passion for cultural diversity.
Why Choose ServiceNow?
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. We believe in empowering our employees to work from anywhere while maintaining a sense of community and connection. Click here to learn more about our approach to remote work.
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