ServiceNow Transformation Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About the Role

We are seeking a highly skilled ServiceNow Transformation Specialist to join our team at IBM Consulting. As a key member of our delivery team, you will play a crucial role in helping our clients transform their business and solve complex problems using ServiceNow.

Key Responsibilities

  • Define the technical requirements for projects and develop customized solutions using ServiceNow platforms.
  • Serve as a liaison among business partners, technical resources, and project stakeholders to drive project success.
  • Understand client business challenges and offer tailored solutions to address business needs.
  • Recommend experience in designing workflow rules to implement business processes.
  • Execute system and user acceptance testing, user adoption, and change management strategies.
  • Provide advisory services to clients on ServiceNow Customer Journey with ServiceNow as their Enterprise Service Management Platform.

Requirements and Qualifications

  • More than 5 years of ServiceNow Development Experience and over 3 years of Solution Architect Role.
  • Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
  • Extensive experiences in deploying ServiceNow ITOM aligned with ServiceNow Best Practices.
  • Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions.

Preferred Qualifications

  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution.
  • Large program experience leading end-to-end architecture and design.
  • Experience helping customers deploy and see the value of the products they have purchased.
  • ServiceNow ITOM certification.

About Us

IBM Consulting is IBM's consulting and global professional services business, with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.

We believe in the power of technology responsibly used to help people, partners, and the planet. As an IBMer, you'll be able to learn and develop yourself and your career, encouraged to be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive.



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