Senior Technical Support Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**About ServiceNow**

We are a leading provider of cloud-based software for enterprise organizations. Our technology enables our customers to streamline their operations, improve customer experiences, and reduce costs.

**Job Description**

This role is responsible for managing and resolving complex technical issues related to the ServiceNow platform. The ideal candidate will have a strong understanding of software development, systems engineering, and networking principles.

The Staff Performance and Reliability Support Engineer will be part of a team responsible for ensuring the stability, reliability, and accessibility of customer instances. This includes working with internal teams to ensure customer instances are performant and have the right capacity to support customer use cases.

The successful candidate will be able to diagnose complex technical issues, troubleshoot problems, and provide effective solutions to customers. Strong interpersonal skills and the ability to communicate technical information to non-technical stakeholders are essential for this role.

**Key Responsibilities**

- Manage and resolve complex technical issues related to the ServiceNow platform

- Collaborate with internal teams to ensure customer instances are performant and have the right capacity

- Diagnose and troubleshoot complex technical issues

- Provide effective solutions to customers

- Develop and maintain relationships with key stakeholders

**Requirements**

To be successful in this role, you will need:

- A strong understanding of software development, systems engineering, and networking principles

- Experience working with relational databases (e.g. MySQL, Oracle)

- Proficiency in Java programming language

- Hands-on experience with scripting languages (e.g. JavaScript, Python, Perl)

- Advanced Unix/Linux experience

- Excellent written and verbal communication skills

- Ability to work well in a team environment and independently

- Strong attention to detail and problem-solving skills

**Salary Information**

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience. We also provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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