ServiceNow ITSM Architect Lead

hace 6 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

As a ServiceNow ITSM Architect Lead at IBM, you will play a critical role in helping clients transform their business and solve complex problems. This position requires a deep understanding of IBM platforms and the ability to define project scope and vision.

Your key responsibilities will include:

  1. Defining technical requirements into solution architecture and driving independent projects from an architectural standpoint.
  2. Understanding client business challenges and offering solutions to address business needs.
  3. Recommend experience in designing workflow rules to implement business processes.
  4. Executing system and user acceptance testing, user adoption, managing change, and training methods.
  5. Providing advisory services to clients on ServiceNow Customer Journey with ServiceNow as their Enterprise Service Management Platform.
  6. Actively participating in understanding customer problems.

In order to succeed in this role, you will need to have:

  • More than 5 years of ServiceNow Development Experience and over 3 years of Solution Architect Role.
  • Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
  • Extensive experiences in deploying ServiceNow ITOM aligned with ServiceNow Best Practices.
  • Maintaining discovery health, audit skills, and having detailed-oriented capabilities.
  • Performing Technical Leadership roles to delivery teams on ServiceNow expertise across ServiceNow suite of portfolio solutions.
  • Coordinating with other ITSM process owners to ensure proper ITOM integrations.

Prior experience with:

  • Developing relationships with technical and business leaders at customer sites to understand the role of ServiceNow in their digital transformation vision.
  • Managing technical governance, and delivery operating models, and succeeding in driving complex issues through analysis and resolution.
  • Leading end-to-end architecture and design for large programs.
  • Helping customers deploy and see the value of the products they have purchased.
  • ServiceNow ITOM certification

We offer a competitive salary, approximately $140,000 per year, based on location and experience. Additionally, you can expect:

  • A comprehensive benefits package.
  • Ongoing feedback and support in a growth-oriented environment.
  • The opportunity to work with a talented team and contribute to our mission to accelerate client businesses through collaboration.

We believe in the power of technology responsibly used to help people, partners, and the planet. If you are ready to be part of a dynamic team and make a meaningful impact, apply now.



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