Enterprise Solution Architect

hace 15 horas


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**About Us**

At ServiceNow, we empower companies to thrive in today's fast-paced digital landscape. Our innovative technology solutions help organizations streamline their operations, improve customer experiences, and drive business success.

We're seeking a highly skilled Enterprise Solution Architect to join our team of talented professionals. This role is ideal for an individual who is passionate about designing and implementing cutting-edge IT solutions that meet the evolving needs of our clients.

**Job Summary**

The Enterprise Solution Architect will be responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to deliver tailored solutions that achieve exceptional customer outcomes.

The successful candidate will have a deep understanding of ServiceNow's capabilities and best practices, as well as experience working collaboratively with cross-functional teams to design and implement complex IT solutions.

**Key Responsibilities**

  • Participate in workshops with customers to assess current processes and establish future-state processes
  • Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
  • Provide oversight and unit testing of code developed by partner or customer employees
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
  • Maintain skills / certifications on relevant technologies

**Requirements**

  • 8+ years of experience in a professional services organization or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in relevant areas
  • Creative problem-solving skills with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively with cross-functional teams

**What We Offer**

We offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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