IT Problem Solver and Support Expert

hace 19 horas


San José, San José, Costa Rica Tek Experts A tiempo completo

**Overview:**

We're seeking a skilled IT professional to work with our client's customers to resolve complex technical issues.

You will collaborate with colleagues to continuously improve support processes, deliver exceptional customer service, and provide quick and accurate solutions.

This role involves taking escalated cases from customers or Level 1 Support Engineers and driving exceptional outcomes with purpose-built solutions.

Tek Experts is a technology services company that delivers specialized and unique solutions for clients.

We're problem solvers, engagers, and creative thinkers who strive to help our customers succeed through agile, relationship-based support.

If you enjoy finding process improvements, learning, and working in a diverse global team, you'll be a great fit for our organization.

**Job Responsibilities:**

  • Resolve customer software issues
  • Collaborate with colleagues to improve support processes
  • Deliver exceptional customer service

**Required Skills and Qualifications:**

  • 85% English language proficiency
  • At least 6 months of experience in customer and/or tech support in a fast-paced environment
  • Familiarity with databases, query/SQL, basic cloud knowledge, network connectivity, and Active Directory (highly desired)

**What We Offer:**

A dynamic work environment with opportunities for growth and development. Join us as we strive to deliver exceptional support to our clients' customers.


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