Enterprise Customer Advocate

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Summary:

We are building a team to support enterprise customers by providing 24/7 support channels and assistance to restore business-critical functionality. If you're passionate about helping customers and have a strong understanding of troubleshooting concepts, we'd love to hear from you

Key Job Responsibilities:

  • Partner with Amazon teams globally to help reproduce and resolve customer issues
  • Leverage extensive customer support experience to provide feedback on how to improve our services
  • Drive customer communication during critical events
  • Develop and present training content to new hires

What You'll Need:

To succeed in this role, you should possess:

  • Excellent verbal and written communication skills
  • Able to analyze complex problems and dive deep into system details
  • Strong problem-solving skills and attention to detail


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