Customer Experience Advocate

hace 4 días


San José, San José, Costa Rica Hr Strategic Solutions A tiempo completo

Role Overview:

At Hr Strategic Solutions, we're committed to delivering exceptional customer experiences. As a Customer Experience Advocate, you'll play a vital role in ensuring our clients achieve their goals and maintain a strong relationship with us.

About the Job:

  • Assist clients with account-related inquiries, troubleshooting, and issue resolution, providing personalized support to ensure satisfaction and loyalty.
  • Identify opportunities to upsell products and services to existing clients, educating them on additional offerings and benefits to meet their needs.
  • Collaborate with other departments to enhance the client experience and achieve company objectives.
  • Maintain accurate records of client interactions, transactions, and sales activities, generating reports on performance and metrics as needed.

Requirements:

  • Previous experience in customer service, sales, or a related field.
  • Excellent communication skills, both verbal and written, with strong interpersonal skills and the ability to build rapport with clients.
  • A proven track record of meeting or exceeding sales targets, with familiarity with deposit procedures and financial services (preferred).
  • The ability to multitask and work effectively in a fast-paced environment, with attention to detail and accuracy in handling client information.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.

What We Offer:

  • A competitive salary with performance-based incentives.


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