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Global Customer Advocate
hace 1 semana
**Key Responsibilities**
As a Customer Support Associate, your primary responsibilities will include:
- Handling client requests and resolving multi-channel customer transaction queries in a timely and professional manner.
- Utilizing business and product knowledge to identify opportunities to refer clients to sales teams.
- Maintaining accurate records in Salesforce and ensuring client requests are handled on time and with accuracy.
- Participating in team initiatives and identifying areas for improvement.
**Required Skills and Qualifications**
To succeed in this role, you will need:
- Excellent written and verbal communication skills in English and French.
- Ability to navigate computerized data entry systems and office productivity tools.
- Professional telephone manner and ability to develop rapport with external clients.
- High degree of accuracy and attention to detail.
- High degree of self-motivation and ability to work under pressure.
