Quality Assurance Advocate
hace 7 días
**What We're Looking For**
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you share our passion for delivering exceptional customer experiences, we'd love to hear from you.
Our company values:
- Customer First: We put our customers at the heart of everything we do.
- Personal Accountability: We take ownership of our actions and their impact.
- Humble Courage: We're not afraid to ask for feedback and use it to improve.
- Hungry: We strive to excel every day and make great things happen.
- Happy & Healthy: We prioritize our well-being and maintain a healthy work-life balance.
Our benefits package includes:
- Competitive salary
- Medical insurance
- Paid time off (PTO)
- Opportunities for career growth
- A dynamic and innovative work culture
- A collaborative, team-driven environment
Your key responsibilities as a Customer Service Representative will be:
- Caring for customers according to our quality standards
- Attending to members' and providers' concerns in a timely manner
- Documenting transactions and customer interactions using approved tools
- FOLLOWING set processes, protocols, company rules, and team house rules
- Collaborating with other CSRs, departments, or clients to find solutions
We require:
- High School graduate
- 1-year experience in a call center setting
- Excellent communication skills
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