Senior Account Manager
hace 4 días
About the Role
The Enterprise Customer Success Manager is a critical position that ensures the ability of Customer Success to scale and provide success activities across all customer segments. This role focuses on driving retention and adoption, and therefore excels at risk recognition and mitigation.
Main Responsibilities
- Drive customer success by maintaining a portfolio of customers and prioritizing their needs
- Work with customers to develop Success Plans that track milestones and progress against shared metrics
- Identify resources for customer self-service and encourage its use
- Monitor Customer Health Score and intervene as needed to mitigate churn risks and drive consumption
Essential Qualifications
- 5+ years of experience in customer success, account management, consulting or similar roles (SaaS experience preferred)
- BA/BS or equivalent educational background
- Knowledge of Data Management, Data Warehouse, Cloud, Enterprise Application Integration, and Database preferred
- Ability to support US timezone (Pacific Time)
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