Senior Amazon Account Manager

hace 7 días

San José, San José, Costa Rica Amz Advisers A tiempo completo

About AMZ Advisers: AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces.
Working with our client allows you to apply your skills, expertise, and passions to directly impact the lives and businesses of other people and entrepreneurs.
Their staff solves dynamic, quickly evolving problems with our Founders, in-house team, and network of partnered tech companies.
About the Role: Were seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships.
We offer a fast-paced, challenging, and creative environment where you will be provided the opportunity to sharpen your analytical, communication, and strategic development skills.
You will be offered resources and growth opportunities to learn more about online marketing to enhance your professional career.
The ideal candidate is an independent thinker and will be able to manage multiple Amazon Seller and Vendor Central accounts as well as a team of Junior Account Managers, and Apprentices/ Interns.
As a Senior Amazon Account Manager , you will provide guidance, mentorship, and strategic oversight for other Account Managers in your pod by contributing to the development of training programs, while ensuring the success of your pods client portfolio.
You will embrace the challenge of managing your own client portfolio, leading your team, and strategic planning.
This is a fully remote position.
If hired, you will join a company with an amazing and talented staff.
What You'll Do: General Responsibilities Maintain a portfolio that will gradually grow to 10 clients and aim to hold a high retention rate.
Build long-lasting client relationships by clearly and concisely managing expectations.
Build and track KPIs for all accounts under personal client portfolio management.
Bi-weekly strategy calls with clients to communicate results and upcoming strategies.
Proactively brainstorm and implement strategies to grow client accounts on Amazon and manage client expectations.
Reporting and strategizing account progress and action items.
Plan and implement or delegate promotional plans and strategies.
Delegate the resolution of client account issues through troubleshooting and opening cases with Seller Support .
Work within software platforms such as Zonguru.
Work with other departments to accomplish overall, high level goals.
Attend Account Management meetings and or training sessions on a weekly or bi-weekly basis.
Participate in daily stand-up meetings that provide an opportunity for you to bring any problems or blockers quickly through management so they can be resolved in a timely manner to keep your tasks on track.
Team Assignment Assign team members to clients based on skills, expertise, and client portfolios.
Ensure a balanced mix of experience levels for each team member to facilitate knowledge and sharing.
Training & Onboarding Develop a comprehensive training program for Junior Account Managers.
Focus on industry knowledge, account management best practices, and company specific processes.
Mentor and guide junior team members in collaboration with Strategists.
Integrate Strategists Conduct client account audits and develop tailed client strategies.
Collaborate with the team to implement effective strategies.
Pod Collaboration Foster regular collaboration within pods through team meetings, brainstorming sessions, and strategy discussions.
Facilitate communication and document sharing to strengthen teamwork.
Check-ins & Accountability Conduct regular check-ins with teams to assess client progress, address issues, and identify new strategies.
Determine upsell opportunities and encourage proactive problem solving.
Client Communication & Feedback Emphasize proactive and transparent communication with clients.
Encourage clients to provide feedback on their experience, ensuring satisfaction and continuous improvement.
Ensure swift conflict resolution.
How We'll Measure Success: Retention Rate - Percentage of retained clients from month to month.
Blocker/ Conflict Resolution Time - Monitor and decrease the time taken to resolve client issues or blockers.
Client Communication - Assess the quality and frequency of client interactions for improved satisfactions.
Strategy Effectiveness - Evaluate the success of client strategies considering feedback and performance metrics.
Pod Follow Ups - Ensure Senior AMs conduct regular follow ups to assess client performance.
Team Member Development - Track the progress and development of junior team members.
Qualifications: BA in Marketing, Business Development, Management, or other related studies.
2+ years with client account management.
2+ years digital marketing or eCommerce experience.
1+ year experience with Amazon Seller and or Vendor Central.
Ability to build and maintain client relations.
Active listening and the ability to understand client needs.
Proactive, go-getter mindset who functions well within a team setting but can work independently.
Strong ability to think outside the box, willingness to test new ideas, and develop and implement growth strategies.
Strong time management skills and the ability to multitask.
Ability and desire to learn new skills.
What We Offer: Join our team from anywhere in the world
Permanent Work-from-Home Setup Competitive salary based on experience Opportunity to work with a dynamic and growing team in the e-commerce industry.
Professional development and growth opportunities A collaborative and supportive work environment that values creative problem-solving

  • Amazon Account Specialist

    hace 7 días

    San José, San José, Costa Rica Amz Advisers A tiempo completo

    About the Role:We are looking for an experienced Senior Amazon Account Manager to join our team. The ideal candidate is an independent thinker who can manage multiple Amazon Seller and Vendor Central accounts as well as a team of Junior Account Managers, and Apprentices/ Interns. As a Senior Amazon Account Manager, you will provide guidance, mentorship, and...

  • Strategic Account Manager

    hace 7 horas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewThe Amzn Support Srvcs Costa Rica organization is seeking a highly skilled Senior Account Manager to drive business growth for influential sellers on the Amazon platform. The Strategic Account Services team focuses on delivering high-quality service through strategic insights and operational excellence.

  • Senior Account Manager

    hace 2 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking a Senior Account Manager to drive business growth for top-selling partners on the Amazon platform. The role focuses on delivering high-quality services through strategic insights and operational excellence.The ideal candidate will be responsible for building and executing joint business plans with sellers,...

  • Account Manager

    hace 9 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    The Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and...

  • Amazon Seller Business Development Manager

    hace 2 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Account Manager to join our Amazon International Seller Services (ISS) team in Costa Rica. As a key member of our team, you will be responsible for recruiting sellers and managing their relationships with Amazon.Your primary goal will be to support the growth of our sellers' businesses by adding selection...

  • Professional Account Manager

    hace 1 día

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About Amazon BusinessAmazon Business gives organizations of all sizes access to hundreds of millions of products in a shopping experience built for businesses. Our team is dedicated to developing solutions that combine the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to...

  • Strategic Account Manager

    hace 6 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Job DescriptionAt Amazon Support Services Costa Rica Srl - B20, we are seeking an experienced Account Manager to join our team. As a key member of our organization, you will be responsible for providing strategic recommendations and troubleshooting assistance to sellers enrolled in our program.In this role, you will shape the future of our organization by...

  • Strategic Account Services Manager

    hace 2 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the Role:The Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica Srl is seeking a highly skilled Customer Success Manager to join our Time Bound Account Management team. As a key member of this team, you will be responsible for driving business growth for some of the most influential Sellers on the Amazon Store. Your...

  • Risk Manager, Specialized Risk, Selling Partner Account Compromise

    hace 9 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers.We are looking for people who are passionate about ensuring customers and sellers are safe to enjoy our digital ecosystem.Amazon's growth requires employees who move fast, have an inquisitive spirit and an unrelenting tenacity to get...

  • Amazon Business Account Representative

    hace 1 día

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Estimated Salary: $70,000 - $100,000 per yearAbout Amazon Support Services Costa Rica SrlWe are a leading provider of innovative solutions to businesses worldwide. Our mission is to deliver exceptional customer experiences through our cutting-edge technology and expertise.Job DescriptionThe Amazon Business Account Representative is a key role in driving...

  • Manager, Account Management, Strategic Account

    hace 2 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Experience:- 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.- Demonstrated success managing a...

  • Senior Account Executive

    hace 3 horas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionThis Individual Contributor role is focused on driving business growth, ensuring Selling Partner satisfaction, and delivering strategic joint business plans with our top-selling partners. As a Senior Account Manager, you will be responsible for building and executing cross-functional strategies to identify and execute new opportunities.

  • Senior Risk Management Professional

    hace 6 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are dedicated to ensuring the security and trust of our customers and sellers. Our growth requires employees who can navigate complex problems, think critically, and work collaboratively to develop and implement effective risk mitigation strategies.About the RoleThe Senior Risk Manager will play a critical role...

  • Amazon Product Listing Manager

    hace 6 días

    San José, San José, Costa Rica Fls - Amazon Agency A tiempo completo

    Fls - Amazon Agency is a dynamic agency dedicated to delivering top-notch services to our clients. We are currently seeking a skilled Amazon Product Listing Manager to join our team on a part-time basis.In this role, you will be responsible for managing Amazon product listings, ensuring their accuracy, and resolving any associated issues. This includes...

  • Senior Account Manager E-Commerce

    hace 2 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the JobWe are looking for an experienced Senior Account Manager E-Commerce to join our team at Amzn Support Srvcs Costa Rica. As a Senior Account Manager, you will play a critical role in driving business growth for our Sellers by providing customized insights and recommendations, educating on relevant tools, products, and services, and delivering a...

  • Strategic Account Manager

    hace 2 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Key Responsibilities- Analyze data and trends to identify opportunities for long-term growth and maximize potential for assigned seller portfolios.- Develop business strategies and design long-term account plans, collaborating effectively with cross-functional teams and sellers to find joint areas of opportunity.- Build effective relationships with sellers,...

  • Customer Success Manager, Strategic Account Services

    hace 9 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    ***NOT A PEOPLE MANAGER, THIS IS AN INDIVIDUAL CONTRIBUTOR ROLE*** The Strategic Account Services (SAS) organization is seeking a Customer Success Manager for our Time Bound Account Management team (TBAM) to shape the future of the program.The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store,...

  • Amazon Business Growth Strategist

    hace 4 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job DescriptionAt Amazon Support Services Costa Rica Srl, we're seeking an experienced Customer Success Manager to join our team. As a key member of our Strategic Account Services organization, you'll play a critical role in shaping the future of our program and driving business growth for our top-selling clients on the Amazon Store.The ideal candidate will...

  • Amazon Program Adoption Specialist

    hace 6 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **About the Role**We are seeking a highly skilled and motivated individual to join our team as an Account Manager Ssrm, Mx Nsr. This role is critical in supporting Selling Partners (SPs) on the adoption and re-adoption of key Amazon Marketplace Programs.The ideal candidate will have experience in sales and account management, with strong analytical,...

  • Amazon Business Growth Strategist

    hace 2 días

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About UsAmzn Support Srvcs Costa Rica is a B2B organization established in 2018, dedicated to helping sellers grow their Amazon businesses through highly-strategic and personalized account management.We have grown rapidly since our inception, expanding from 30 people to over 400 account managers across the U.S. and Costa Rica, serving thousands of...