Technical Account Manager

hace 9 horas

San José, Costa Rica Zuora A tiempo completo

**OUR VISION: THE WORLD.
SUBSCRIBED.
**

Customers have changed.
They're looking for new ways to engage with businesses.
Consumers today have a new set of expectations.
They want outcomes, not ownership.
Customization, not generalization.
Constant improvement, not planned obsolescence.
In the old world (let's call it the Product Economy) it was all about things.
Acquiring new customers, shipping commodities, billing for one-time transactions.
But in today's new era, it's all about relationships.
More and more customers are becoming subscribers because subscription experiences built around services meet consumers' needs better than the static offerings or a single product.
Our vision is "The World Subscribed" where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).
The Solution Architect/Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution.
As a Solution Architect/Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products.
Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.
As a Solution Architect/Technical Account Manager, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team.
A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization.
If this sound like something you'd love to do, plus, you'd like to be the among the first to join our newest team in the region.
**Then joining the team here should be your next logical choice
**

With no current presence in this region, the Costa Rica team will be pioneers in what is set to be the next great milestone in Zuora's journey.
**WHAT YOU'LL ACHIEVE**
- Conduct requirements gathering, gap analysis, testing and support sessions with customers.
- Work directly with Zuora Product Engineers on customer use cases and feedback
- Create, review and understand data/object models documentation.
- Create, review and understand process flows and architecture diagrams.
- Help maintain the overall customer health and be focused on the technical health of the customer.
- Establish and maintain system configuration, architectures and an overall runbook for each of your customers.
- Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.
- Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.
- Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
- Provide guidance and updated best practices to customers using quarterly roadmaps and new features.
- Follow up with customers to ensure delivered work meets original requirements and approved designs.
- Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
- Develops and delivers custom customer solution specific training materials.
- Supports the customer with regularly scheduled calls to answer functional and technical questions.
**WHAT YOU'LL NEED TO BE SUCCESSFUL**
- At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions
- At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.
- 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus.
- Bachelor's of Science in Computer Science or in Business preferred.
- Code experience such as SQL, PLSQL or another programming language
- Object oriented framework experience.
- Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations.
- Ability to review Zuora workflows and assist customers in troubleshooting these workflows.
- Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
- Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
- Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finan

  • Technical Account Manager

    hace 8 horas

    San José, Costa Rica Appvance.Ai A tiempo completo

    **About the Role**:We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company.As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions.You will...

  • Technical Account Manager

    hace 9 horas

    San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Technical Account Manager (Remote in Costa Rica)**We are looking for a Technical Account Manager for a large, global US based B2B Software company.This role will focus on post-sales activities to onboard customers and implement the client's solutions and for serving as the main point of contact for customers, providing technical guidance, troubleshooting...

  • Technical Account Manager

    hace 13 horas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers. You will interact with customers in a professional and efficient manner to...

  • Technical Account Manager

    hace 9 horas

    San José, Costa Rica Sentinelone A tiempo completo

    **About Us**:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time.Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.With SentinelOne, organizations gain full transparency into everything happening across the...

  • Technical Account Manager

    hace 9 horas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers.You will interact with customers in a professional and efficient manner to...

  • Technical Account Manager

    hace 8 horas

    San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers.You will interact with customers in a professional and efficient manner to...

  • Technical Account Manager

    hace 1 día

    San José, Costa Rica Cohesity A tiempo completo

    Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to...

  • Technical Account Manager,

    hace 9 horas

    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment- Bachelor's Degree in Computer...

  • Manager, Support Account Manager

    hace 2 días

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...

  • Manager, Support Account Manager

    hace 5 horas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

  • Account Manager I

    hace 9 horas

    San José, Costa Rica Bma Group A tiempo completo

    **Responsibilities**- Manage a book of accounts successfully through research, consistent follow up and strategic thinking.- Collecting and analyzing data to learn more about consumer behavior.- Building relationships with clients based on trust and respect.- Negotiate contracts and close agreements to maximize profits, Understanding customer needs-...

  • Technical Account Managerjob Title Is "Technical

    hace 9 horas

    San José, Costa Rica Lanshore A tiempo completo

    Company DescriptionWe're a forward thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration.Job Description**Job Description**- The Technical Account Manager will be an extended part of client's technical team ensuring automation...

  • Account Manager

    hace 9 horas

    San José, Costa Rica E&S Global A tiempo completo

    **E&S Global está buscando un ACCOUNT MANAGER, en la Capital de San José, con el siguiente perfil**:**Habilidades requeridas**- Telecomunicaciones- CRM- ERP Odoo- Cumplimiento de metas- Indicadores (KPIs)- Consecución y mantenimiento de clientes**Requisitos**:- Experiência mínima de 2 a 3 años- Profesional en Telecomunicaciones o carreras a fin-...

  • Account Manager

    hace 2 horas

    San José, Costa Rica IWS Services A tiempo completo

    **_IWS Services_** Empresa líder en tecnologías de la información (IT) enfocada en facilitar el uso de sistemas y comunicación en las empresas mediante la aplicación de nuevas tecnologías, está en busca de personas comprometidas y proactivas para la siguiente vacante: - **Account Manager (IT)**_ - Requisitos: _ - Experiência mínima de 1 año en...

  • Account Manager

    hace 10 horas

    San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers**About the Role - Account Management**:As an Account Manager as part of RBS (Retail Business Services) RVR (Retail Vendor Recruitment) Team...

  • Sales Account Manager for Guatemala

    hace 4 días

    San José, San José, Costa Rica Cisco Systems A tiempo completo

    Role OverviewWe are seeking a highly motivated Sales Account Manager to join our team in Guatemala. As a key member of our sales team, you will be responsible for achieving quarterly and annual goals by building strong relationships with end customers and driving sales growth through our channel partners.About the RoleThis is an exciting opportunity to join...

  • Senior Technical Operations Manager

    hace 5 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job RequirementsAmazon Support Services Costa Rica Srl is seeking a highly skilled Senior Technical Operations Manager to join our team. The ideal candidate will have a bachelor's degree in Information/Systems Engineering, Computer Science, or a related field, and at least 2 years of experience as a Support Engineer, Web Developer/Consultant, or Software...

  • Senior Support Account Manager

    hace 9 horas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

  • Senior Support Account Manager

    hace 9 horas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

  • Senior Support Account Manager

    hace 9 horas

    San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...