Technical Account Manager

hace 2 semanas


San José, Costa Rica Appvance.Ai A tiempo completo

**About the Role**:
We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company.
As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions.
You will serve as the primary point of contact for clients, acting as a liaison between them and our internal technical teams.
**What you will be doing**:

- Execute customer technical enablement efforts, ensuring successful software launch, wide adoption, and ongoing business value.
- Collaborate with our largest and most strategic clients, engaging stakeholders across all levels and departments.
- Provide technical advisory and support services, including infrastructure installation, upgrade planning, and oversight.
- Assist in pre-sales and post-sales technical support, promptly addressing product-related queries.
- Conduct educational and informational training sessions to empower clients in effectively utilizing our software.
- Gather and communicate customer feedback to contribute to the identification and creation of new features.
- Perform initial and secondary investigations, responding to online and phone support requests.
- Conduct periodic reviews with customers, proactively analyzing their needs and recommending upgrades or additional features.
- Collaborate cross-departmentally to establish and communicate best practices.
- Lead a customer-centric, outcome-driven team, ensuring exceptional service delivery, efficient operations, and strong relationship management.
- Provide mentorship, career development, and performance management to foster continuous improvement within the team.
- Be open to travel for client interactions as necessary.
**About you**:

- Bachelor's degree in Computer Science or a relevant field.
- Excellent written and spoken English skills, with proficiency in French/Spanish/Italian/German as a strong plus.
- Previous experience in customer-facing, technical account management, or technical consulting roles.
- Effective communication and guidance skills on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering.
- Strong analytical and problem-solving abilities, with a proactive and self-motivated approach.
- A team player who inspires customer loyalty and adoption through innovative ideas.
- Demonstrated diplomacy, tact, and grace under pressure when resolving customer issues.
**Please note: This is a hybrid role with 2 days a week in the office.
**

Appvance is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
XumDLmGDXG



  • San José, Costa Rica Zuora A tiempo completo

    **OUR VISION: THE WORLD. SUBSCRIBED.** Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let's call it the Product Economy) it was all about...


  • San José, Costa Rica Appvance.ai A tiempo completo

    **About the Role**: We are seeking a highly skilled and motivated Technical Account Manager to join our team at a QA software company. As a Technical Account Manager, you will be responsible for managing the relationships with our key clients, ensuring their satisfaction, and driving the successful implementation and adoption of our software solutions. You...

  • Technical Account Manager

    hace 2 semanas


    San José, Costa Rica Zuora A tiempo completo

    **OUR VISION: THE WORLD.SUBSCRIBED.**Customers have changed.They're looking for new ways to engage with businesses.Consumers today have a new set of expectations.They want outcomes, not ownership.Customization, not generalization.Constant improvement, not planned obsolescence.In the old world (let's call it the Product Economy) it was all about...


  • San José, Costa Rica Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **Job...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **Job Summary:**We are seeking a highly experienced Technical Account Manager to join our Fortify on Demand team. As a Technical Account Manager, you will act as a single point of contact for assigned customers, providing expert technical guidance and support on the Fortify on Demand offering.The ideal candidate will have a strong background in technical...

  • Technical Account Manager

    hace 2 semanas


    San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Technical Account Manager (Remote in Costa Rica)**We are looking for a Technical Account Manager for a large, global US based B2B Software company.This role will focus on post-sales activities to onboard customers and implement the client's solutions and for serving as the main point of contact for customers, providing technical guidance, troubleshooting...

  • Technical Account Manager

    hace 2 semanas


    San José, Costa Rica Sentinelone A tiempo completo

    **About Us**:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time.Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.With SentinelOne, organizations gain full transparency into everything happening across the...

  • Technical Account Manager

    hace 2 semanas


    San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers. You will interact with customers in a professional and efficient manner to...

  • Technical Account Manager

    hace 2 semanas


    San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers.You will interact with customers in a professional and efficient manner to...

  • Technical Account Manager

    hace 2 semanas


    San José, Costa Rica Zscaler A tiempo completo

    Company Description- we process over 50 billion transactions a day in our cloud to protect our customers.**Job Description**:As a Zscaler Technical Account Manager (TAM), you will provide world-class post-sales engineering and services assistance to enterprises/service providers.You will interact with customers in a professional and efficient manner to...


  • San José, Costa Rica Zscaler A tiempo completo

    Company Description - we process over 50 billion transactions a day in our cloud to protect our customers. **Job Description**: Are you looking for an opportunity to have significant impact at a great company while building your career? Zscaler is seeking a high-energy, experienced Technical Account Management Leader to manage the post-sales technical...

  • Technical Account Manager

    hace 2 semanas


    San José, Costa Rica Cohesity A tiempo completo

    Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to...


  • San José, Costa Rica Cohesity A tiempo completo

    Cohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value.As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud.At Cohesity, we're a group of builders and go-getters who are committed to...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of hands-on Experience with operational parameters and troubleshooting for one (1) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment- Bachelor's Degree in Computer...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ year s of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment. - Bachelor’s Degree in...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    We are seeking a highly skilled Cybersecurity Account Manager to join our team at Palo Alto Networks. This is a senior role that requires a deep understanding of cybersecurity technologies and solutions, as well as exceptional communication and leadership skills.In this position, you will be responsible for managing our customers' services experience to...


  • San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...


  • San José, Costa Rica Palo Alto Networks A tiempo completo

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...


  • San José, Costa Rica Zuora A tiempo completo

    **OUR VISION: THE WORLD. SUBSCRIBED.** Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let's call it the Product Economy) it was all about...


  • San José, Costa Rica Lanshore A tiempo completo

    Company Description We’re a forward thinking digital process consultancy, implementor and outsourcer, with domain expertise in sales planning, forecasting, incentive compensation, total pay and back office administration. Job Description** Job Description** - The Technical Account Manager will be an extended part of client’s technical team ensuring...